Programmer Analyst IV - Mobile Device AdministratorCity of Norfolk, VA • United States
Programmer Analyst IV - Mobile Device Administrator
City of Norfolk, VA
- United States
- United States
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Programmer Analyst IV - Mobile Device Administrator
Salary
$67,155.13 - $112,508.28 Annually
Location
Norfolk, VA
Job Type
Permanent Full-time
Job Number
13865
Department
Information Technology
Opening Date
03/03/2026
Closing Date
3/15/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is comprised of three technical bureaus which are Business Enablement, Customer Success and Productivity, and Technology Infrastructure and Cybersecurity. There is a continual need for technology solutions that meet business function and organizational needs, while balancing security and support requirements. IT sets technology policy direction for the enterprise, identifying, recommending, implementing, and maintaining technology and solutions to support the City’s business needs. Collectively, the 95 IT staff members work together to provide essential services and technical support to all City staff and business functions while maintaining a supportive, respectful, and inclusive culture in the department.
The City of Norfolk’s Department of Information Technology is seeking a Programmer/Analyst IV to join our team. We are looking for someone to manage the complete lifecycle of mobile devices—including cell phones and Apple iPads—across the organization. The position ensures seamless procurement, configuration, deployment, support, and retirement of devices using Apple Business Manager (ABM) and iTunes for enterprise management. Responsibilities include quoting, order management, asset inventory tracking, user activation, billing oversight, departmental chargebacks, and compliance with security standards. The goal is to maintain cost efficiency, accurate tracking, and timely support for all mobile assets to enable reliable communication and productivity across city departments.
Department Hiring Salary Range: $67, 155 - $74,456
This position works a forty hour per week shift to accommodate Customer Success and Productivity business hours of 8am to 5pm Monday – Friday. This position is an Alpha position, which requires attendance during emergencies, delayed city openings and special weather events.
Essential Functions
Key responsibilities include:
Mobile Device Lifecycle Management
Oversee end-to-end lifecycle of mobile devices: procurement, activation, maintenance, and retirement.
Utilize ABM and InTune for device enrollment, configuration, and application management.
Ensure timely updates, upgrades, and decommissioning of devices in compliance with organizational policies.
Procurement & Vendor Coordination
Prepare quotes and manage purchase orders for mobile devices and accessories.
Negotiate pricing and service agreements with carriers and vendors to optimize cost and quality.
Maintain strong relationships with suppliers for timely delivery and support.
Billing & Financial Oversight
Review and reconcile monthly carrier invoices for accuracy.
Manage departmental chargebacks and resolve billing discrepancies.
Monitor usage patterns to identify cost-saving opportunities and prevent overages.
Prepare chargeback reports for departments.
Asset Inventory & Tracking
Maintain accurate inventory records for all mobile devices and accessories.
Track device assignments, returns, and replacements to ensure accountability.
Implement asset lifecycle policies, including upgrades and deactivation.
Compliance & Security
Ensure all devices meet organizational security standards and data protection requirements.
Coordinate with IT for device configuration, encryption, and remote management.
Support audits and reporting for compliance purposes.
User Support & Training
Serve as the primary point of contact for mobile device-related inquiries.
Assist employees with device setup, troubleshooting, and warranty claims.
Provide training on mobile usage policies and best practices.
Education/Experience
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a bachelor's degree or equivalent. Preferred areas of concentration include, Business/Public Administration, Computer Science, or related fields.
Additional Knowledge & Skills:
Strong understanding of mobile technologies, carriers, and billing systems.
Experience with Apple iOS, ABM, and enterprise mobility management (EMM) solutions.
Proficiency in Microsoft Office (Outlook, Word, Excel).
Knowledge of compliance frameworks related to mobile security.
Excellent organizational, analytical, and communication skills.
Ability to work independently and collaboratively on projects.
Preferred License(s) and/or Certification(s):
Certified Professional in Supply Management (CPSM)
Certified Purchasing Professional (CPP)
Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
Additional Preferred Experience:
Work requires comprehensive expertise across multiple technical domains, including asset and application administration, mobile device hardware and software support—particularly Apple iOS devices such as iPhones and iPads and help desk operations. This includes proficiency in enterprise mobility management tools such as Apple Business Manager (ABM), Mobile Device Management (MDM) platforms, and InTune for device configuration and application deployment. Knowledge should encompass iOS operating system troubleshooting, hardware diagnostics, device enrollment, security compliance (e.g., encryption, remote wipe), and lifecycle management from procurement through decommissioning. This breadth of knowledge may be acquired through a bachelor’s degree combined with at least five years of relevant experience, or through a minimum of eight years of cumulative experience in one or more of these advanced technical areas.
Additional Information & Requirements
Work Location:800 E City Hall Ave, Norfolk, VA 23510
Work Hours: This position works a forty hour per week shift to accommodate Customer Success and Productivity business hours of 8am to 5pm Monday – Friday. This position is an Alpha position, which requires attendance during emergencies, delayed city openings and special weather events.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
03
How many years of experience do you have in application administration, mobile device management, or help desk operation?
0 - 3 years
3 - 6 years
6 - 9 years
More than 10 years
04
Please provide your years of experience in direct customer service.
0 - 3 years
3 - 6 years
6 - 9 years
More than 10 years
05
What is your level of knowledge of Apple operating systems?
Beginner
Intermediate
Advanced
06
Please indicate your years of experience with enterprise billing/procurement systems.
0 - 3 years
3 - 6 years
6 - 9 years
More than 10 years
07
Please indicate your years of experience with asset/device management systems.
0-3 years
3 - 6 years
6 - 9 years
More than 10 years
08
Do you possess a valid driver's license? Please note: If you are selected for an interview, you will be required to provide to the interviewer(s) a copy of your Division of Motor Vehicles driving record obtained withing 30 days of the interview date.
Yes
No
09
The expected hiring salary range for this position is $67,155 to $74,456. Are you willing to accept a salary within this range?
Yes
No
10
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
11
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
12
This is an Essential Employee position. The hired candidate is required to report to work during inclement weather, emergency situations, shift work, or as staffing and business needs dictate. Are you willing and able to meet this requirement?
Yes
No
13
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
Required Question
Employer
City of Norfolk
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Sprachkenntnisse
- English
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