Client Program Manager

Job Description

Are you a dynamic, seasoned client professional who lives on Long Island, NY and who excels at managing clients and can also help cultivate a client management team by developing processes and best practices - and delivering solutions that scale? If so, this Client Program Manager role is for you. We are looking for someone who has experience managing all aspects of client relationships and who wants to join a dynamic team that is quickly scaling to transform care delivery with its market-leading automated virtual health platform.

In this position, you will need to bring passion as well as skills in relationship building, consulting, project management, business analysis, reporting, software lifecycle management, and scaling an organization. This position will require regular transportation to multiple locations primarily on Long Island but also to other sites across New York City.

Responsibilities:

• Be the focal point for the client’s every need and become a trusted advisor with clients by deeply understanding their business and aligning their needs with our solutions
• Track and monitor client status, identifying areas of concern, and pursue growth and upsell opportunities.
• Drive the onboarding of new client accounts and ensure successful implementations as well as deep trusted relationships. • Write technical and functional requirements, when necessary, during implementation.
• Act as client advocate while effectively collaborating with internal teams, including product management, content, engineering, growth, and finance.
• Support the reporting and analytics needs of the client.
• Build out client management processes internally and identify best practices. • Coordinate, execute, track, and deliver various customer projects from initiation through completion.
• Identify and resolve operational and services related issues to ensure customer satisfaction. • Assess risks at the customer project level so as to develop and execute risk and contingency management plans as needed.
• Inform senior management and clients on project status, schedules, and key issues on a regular basis. • Provide timely responses to all customer-driven performance inquiries.
• Work with the growth team on contract renewals, extensions, and scope change activities. • Improve key aspects of the project lifecycle to creatively address complex problems.

Qualifications:

• Bachelor’s degree
• 7+ years experience in