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Über
Required Education, Experience, & Skills: We are actively seeking candidates with a minimum of 16 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master's Degree are preferred in one or more of the disciplines described below where specific skills may include the following: Key Responsibilities: Systems Administration • Provide Tier I & II support for enterprise systems and escalate advanced issues as needed. • Troubleshoot server, operating system, application, and connectivity issues. • Support daily operations, monitoring, maintenance, and upgrades for on-prem, virtual, and cloud systems. • Document incidents, problems, and service requests using ServiceNow. • Support asset management, inventory, and user onboarding activities. • Maintain system documentation, SOPs, and operational guides. • Deliver hardware within the WMA; limited travel required. • Provide guidance and knowledge transfer to junior team members. Quality Assurance & Testing • Test and validate system builds, patches, and configuration changes across Dev/Test/Prod environments. • Conduct functional, integration, regression, and post-deployment tests. • Develop test documentation including Test Plans, Test Cases, Defect Logs, and Test Reports. • Identify, log, and track defects through closure. • Create test scenarios that include both expected outcomes and failure conditions. • Perform smoke testing and pre/post-deployment validation for production releases. • Identify risks or gaps early in development. • Recommend areas for automated testing improvements. Cloud & DevOps Support • Validate deployments in AWS, Azure, and hybrid cloud environments. • Verify IAM roles, access controls, and Zero Trust security configurations (ACLs, security groups, routing rules, firewall settings). • Validate DNS paths, connectivity, and system availability after updates or builds. • Confirm server build integrity through post-deployment checks (connectivity, logs, performance). • Ensure systems remain available after certificate updates and patching. Preferred Education, Experience, & Skills: • Strong proficiency with: • Windows Server 2016-2021 • Active Directory • AWS and/or Azure • Virtualized infrastructure • ServiceNow or similar ITSM tools • Ability to work effectively within Agile teams including Developers, Technical Managers, Business Analysts, and Product Owners. • Strong analytical ability, communication skills, and problem-solving capabilities. • Ability to work independently and collaboratively. • Experience mentoring or providing technical knowledge transfer.
Sprachkenntnisse
- English
Hinweis für Nutzer
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