Über
This role is a critical part of our client service delivery strategy. This is the opportunity to be part of an up and coming World Class MSP. We are looking for leaders in the industry who are excited by the thought of being part of an innovative team while having fun at work and growing professionally.
We are a company that believes in growth, personally, professionally, and strive to see each technician expand their expertise.
We offer excellent pay and benefits along with career growth, training, and annual bootcamps for certifications and technology.
The Position:
Our Junior System Administrator is critical piece in our team and is responsible for the delivery of reactive technical support in an escalation role, as well as proactive client requests and project support. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels, remote and onsite. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.
Qualifications:
High school diploma required, higher level degree and/or certs desired
MCSE, MCSA, CCNA, networking, O365 certs and experience highly desired.
Work Experience:
IT Experience: 4 years required; 5 years preferred
MSP Experience: 2 years preferred
Additional knowledge, skills, and responsibilities:
Ownership of assigned tasks Coordination of service via phone, email using our PSA system Being able to adapt and learn quickly Ability and desire to develop relationships with clients and internal staff Follow process and identify possible improvements Time management skills Exceptional written and verbal communication skills Knowledge and experience with Microsoft Server and PC products at a high level
Windows Server Azure/O365 Experience Heavily Preferred SharePoint Active Directory Advanced administration of O365 platform
Virtualization experience and implementation
VMware Hyper-V
Experience troubleshooting and installing firewalls, routers, switches
Watchguard, Sonicwall, or Fortigate Ubiquiti, HP, Cisco
Knowledge and experience with networking principles Ability to create network diagrams and other internal use documentation Hardware, networking, and PC operating system advanced troubleshooting skills
Sprachkenntnisse
- English
Hinweis für Nutzer
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