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Über
REQUIRED QUALIFICATIONS: • Required to have 4+ years' client-facing IT experience in a managed services or multi-tenant support organization. • 7+ years of strong, hands-on experience in hardware and Microsoft operating system Management in a networked environment. • 3-5 years of experience with Microsoft's Active Directory and Entra, including Office 365 and all related collaboration platforms (SharePoint, OneDrive, Teams, etc.). • 5+ years of experience configuring and supporting WAN/LAN/VLAN infrastructures for corporate locations as well as remote branch offices. • Experience in the setup and management of Virtual and Cloud-based environments. This includes VMware, Hyper-V, and Azure. VMware and Microsoft certification preferred. • Knowledge and experience with design, implementation and support with Two-Factor Authentication. • 3+ years of experience with switch/router/firewall components (Sophos, Cisco, Juniper, Ubiquiti, Meraki, etc.) and troubleshooting complex network issues.
PREFERRED QUALIFICATIONS : • Excellent problem-solving abilities and a strong sense of ownership. • Experience managing and servicing clients through RMM, PSA, and remote-control toolsets. • Experience with implementing and managing Microsoft 365 solutions, including migration from on-premises systems to the cloud • Current IT professional certifications from Microsoft, VMware, Cisco, CompTIA, or other preferred vendors desired. • Experience with scripting and automation tools (PowerShell, Azure CLI, etc.). • Professional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude. • Strong documentation, planning and organizational skills.
PRINCIPAL ACCOUNTABILITIES: • Design and implement identity management strategies within tenant Microsoft 365 environments using Azure Entra or other identify management capabilities with the Microsoft suite of administration consoles. • Manage and administer Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams • Support a wide array of client desktop issues, ranging from troubleshooting installed business applications, or Windows OS issues, to remediating compromised email accounts and resetting multi-factor authentication configurations. • Troubleshoot and resolve Microsoft 365 issues, including user access, connectivity, and performance issues • Set-up and management of Virtual and Cloud-based networks to include VMware, Hyper-V, and Azure. • Provides installation, support, and maintenance of servers, network infrastructure devices, wireless network components, and other computer systems. • Ensure secure authentication and authorization of users across cloud and hybrid environments. • Develop and maintain access policies in alignment with organizational needs and compliance standards. • Collaborate with the IT security team to design and implement conditional access policies and multi-factor authentication. • Conduct regular audits of identity and access management policies and procedures. • Provide training and support to IT staff and end-users regarding identity and access management best practices. • Demonstrate ability to project a Disney inspired customer service attitude with clients over the phone, on-site and through emails to resolve all client project requests/questions. • Provide leadership and mentoring to other System Administrators and desktop support staff. • Support a 24x7 staffing model with on-call shifts that include weekends and Holidays. • Other duties as assigned.
Sprachkenntnisse
- English
Hinweis für Nutzer
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