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Über
Serve as a trusted expert in Contact Center technologies, delivering creative solutions to both internal teams and customers.
Solution Design:
Translate customer needs into detailed, end-to-end technology designs and actionable solution architectures. Navigate designs through necessary approval processes.
Develop comprehensive documentation for both sales and hand-off to implementation teams.
Sales Collaboration:
Work closely with CEx specialist sellers and core account teams to engineer practical and implementable solutions that align with internal standards.
Demonstrations and Workshops:
Conduct engaging demonstrations and technical workshops to highlight our capabilities and value proposition.
Trusted Advisor:
Forge strong relationships with customers by understanding their communication requirements and aligning technology solutions with their business objectives.
Area of Expertise:
Develop deep expertise in primary technologies including Genesys Cloud, Cisco WebEx CC, and Verizon’s NICE CXone while maintaining broad knowledge across the entire CEx portfolio.
Technology Exploration:
Continuously explore emerging technologies to enhance customer engagement strategies.
Cross-Functional Collaboration:
Collaborate with diverse teams (product engineering, sales, consulting) to shape solution strategies and drive business growth.
Documentation:
Produce high-quality documentation, including architectural schematics, proposals, and presentations.
You’ll need to have: A bachelor’s degree or four or more years of relevant work experience.
Six or more years of relevant experience, demonstrated through work, military, or specialized training.
Proven background as a Solution Architect or Sales Engineer in the Contact Center domain.
The ability to align solutions with various market segments, capturing both business and technical needs.
Demonstrated proficiency in at least one major Contact Center platform (e.g., Genesys, Cisco, NICE, etc.).
A strong understanding of cloud communications, SIP, IVR, omnichannel routing, and customer experience design.
Familiarity with AI-driven tools like chatbots and Natural Language Understanding platforms.
Excellent communication, presentation, and interpersonal skills.
Even better if you have: A degree in Information Technology, Computer Science, or Engineering.
Two or more years of experience in developing and implementing business strategies.
Experience in applying design thinking to problem-solving.
Industry certifications such as CCNA Collaboration or Genesys Cloud Certified.
Knowledge of integrations, APIs, and cloud-native services.
Exposure to Agile solutions and DevOps practices.
Continuous Learning and Innovation Focus:
This role emphasizes ongoing learning and innovation. We encourage and support our team in achieving industry certifications, participating in training for emerging technologies, and contributing to our knowledge-sharing culture. Success Metrics: Quality and thoroughness of solution designs.
Customer satisfaction with technical interactions.
Influence on revenue growth through technical leadership.
Achievement of certification and professional development goals.
Collaboration feedback from internal stakeholders.
If you believe Verizon and this opportunity are the right match for you, we encourage you to apply, even if you don't meet every
Sprachkenntnisse
- English
Hinweis für Nutzer
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