Operations Coordinator

TLDR

This role is for someone who:

• Loves keeping spreadsheets clean and accurate
• Notices small inconsistencies before others do
• Enjoys organizing systems and processes
• Communicates clearly and professionally
• Likes being the person who keeps everything running smoothly

ABOUT US

We’re a fast-growing startup building an operating system and community for vacation rental managers across the U.S.

• 90 NPS
• 98% retention
• $0 → $3M ARR in 15 months
• Profitable, growing, and expanding

We move quickly — but we value structure, clarity, and strong execution.

ABOUT THE ROLE

We’re looking for a highly organized and dependable Operations & Systems Coordinator to support day-to-day business operations.

You’ll be the person who keeps our internal systems clean, our spreadsheets accurate, and our customer coordination smooth.

This is not a bookkeeping role. It is not heavy finance.

It is execution, organization, and systems ownership.

WHAT YOU’LL DO

Spreadsheets & Tracking

• Maintain and update Google Sheets used for customer tracking and internal workflows
• Ensure data accuracy and consistency
• Run basic filters, pivots, and lookups
• Flag discrepancies early

Admin & Coordination

• Process contracts and plan changes
• Keep CRM and internal systems up to date
• Manage onboarding/offboarding checklists
• Track deadlines and ensure tasks are completed

Systems & Tools

• Maintain CRM hygiene (HubSpot)
• Support light automations (Zapier, ClickUp)
• Monitor dashboards and flag issues
• Coordinate between teams when something needs attention

Customer Communication

• Respond to operational questions in Slack
• Route issues to the right internal owner
• Follow up to ensure resolution
• Support webinar coordination and reminders

WHAT SUCCESS LOOKS LIKE

Within 90 days:

• Our tracking sheets are clean and reliable
• Internal systems reflect accurate, up-to-date information
• Slack messages are handled quickly and clearly
• Deadlines don’t slip
• Small operational issues are caught early

WHAT WE’RE LOOKING FOR

• 1–4 years in operations, admin, customer ops, or coordinator roles
• Strong Google Sheets skills
• High attention to detail
• Clear, professional written communication
• Strong follow-through
• Comfortable working in structured systems

Startup experience is a plus, but not required.

COMPENSATION

~$55,000 - 70,000 CAD

• Small equity position available