Regional Property Manager

REGIONAL PROPERTY MANAGER

About the Role:

The Regional Property Manager is responsible for overseeing all aspects of a residential portfolio in Toronto, including operations, financial performance, tenant relation, and team leadership. This role ensures efficient building operations, an excellent resident experience, and alignment with company policies. The Regional Property Manager will lead and support a team of property management professionals while collaborating closely with Leasing, Marketing, Asset Management and Corporate Operations.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

As we are a highly collaborative team, the successful candidate will be required to be on-site full-time.

This posting is for an existing vacancy. The salary range for this position is $120,000 to $145,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Responsibilities

Operations and Financial Management

• Ensuring the seamless operations of our community in a fast-paced environment, overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Oversee preparation of annual operating plans for each property, collaborating with Property and Asset Management
• Prepare and manage operating budgets and long-range capital budgets in partnership with Property Managers, submitting to ownership for approval.
• Review monthly operating statements and variance reports, recommending adjustments to maximize revenue and control expenses.
• Liase with the Accounting team to ensure accurate financial reporting and compliance with established procedures.
• Conduct regular site visits, inspections and suite turnover reviews to ensure timely completion of work orders, readiness of suites and adherence to company standards.
• Work collectively with the Facilities Management and CapEx teams on the execution and ongoing management of mixed-use residential, commercial, and office properties.
• Guide the overall coordination of shared building systems, capital work, and operational integration across asset types within a dedicated region.

Resident Experience & Customer Service

• Deliver a 5-star living experience by way of exceptional customer service and constantly look for meaningful ways to enhance the resident living experience. Align with the building brand to enhance prospect and customer satisfaction to increase reputation, renewals, revenue, and profitability.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

Team Leadership

• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary. Hire optimal candidates with an eye for detail who pay critical attention to their roles.
• Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, concierge, maintenance, and management personnel, to maximize their engagement and minimize turnover.
• Oversee all staff operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Supervise day-to-day operations of entire on-site team, ensuring that all Fitzrovia policies and procedures are being followed
• Instilling, maintaining, and modeling the Fitzrovia mission to be a best-in-class property management company.
• Maintain positive relations with all community vendors, prospects, residents, and team members.

Administrative and Reporting

• Approve invoices and purchase requests within company policy.
• Audit residents’ files in accordance with company’s standards
• Ensure all sites comply with company policies and identify opportunities to improve processes. Perform any other related duties as required or assigned.

Qualifications and Experiences:

• Minimum 5 years of management experience in property management or hospitality; residential property management experience an asset.
• Strong knowledge of the Residential Tenancies Act, provincial regulations and related legislation
• CPM, RPA or related real estate/property management certification an asset
• Undergraduate degree in business, hospitality or related field preferred
• Proven leadership skills with the ability to coach, motivate and support teams.
• Excellent communication skills (verbal and written) and strong conflict resolution ability
• Highly organized, detail-oriented, and able to manage competing priorities under pressure.
• Proficiency in Microsoft Office and property management software (Yardi experience preferred).
• Professional, self-motivated and committed to integrity and continuous growth.

Why Fitzrovia:

Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at .