Customer Service Representative

Our client, a global leader in advanced manufacturing solutions , is looking for a Customer Service Representative to join their growing and collaborative team. This is an exciting opportunity to be part of a well-established organization known for quality, innovation, and long-term stability.

In this role, you’ll be the first point of contact for customers, playing a key role in delivering a positive experience while supporting daily operations in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and policies
• Process orders, returns, refunds, or account updates as needed
• Escalate complex issues to the appropriate team or supervisor
• Maintain detailed and accurate customer records
• Follow company guidelines and customer service standards
• Work collaboratively with team members to improve customer satisfaction

Qualifications

• High school diploma or equivalent (bachelor’s degree a plus)
• Previous customer service experience preferred but not required
• Strong communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• Basic computer skills and familiarity with customer service software
• Strong problem-solving and multitasking abilities

Skills & Competencies

• Excellent verbal and written communication
• Active listening
• Empathy and patience
• Time management and organization
• Attention to detail