Human Resources Documentation Specialist

About Us

Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.

In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development.

The Role of Employment Documentation Specialist

This role is a fast-paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality manner. This is an existing vacancy. This is an on-site role.

Day-to-Day Duties and Responsibilities

• To sit client facing meetings through digital platform and create employment documentation in accordance with Peninsula’s policies and procedures.
• May be required to meet with clients onsite to create and review employment documentation and address any client concerns.
• Ensure that personal knowledge of HR and Employment Law Documentation advice and best practice is continually updated.
• To provide a service for clients in a timely, efficient, and comprehensive manner, in line with any response time KPI’s in place.
• To manage your workload in accordance with Peninsula’s current policies, procedures, SLAs and KPIs. To proactively build rapport and relationships with clients so Peninsula is considered an extension to the client’s business.
• To refer to Company internal training and legal updates to ensure that all advice/documentation is legally compliant.
• To provide advice to clients on the contents of documentation, identifying any risk areas and giving commercial advice where appropriate.
• To record all work accordingly using the systems in place at that time.
• To undertake E-Learning as and when required.
• To offer clients with options regarding utilization of other products we provide and make such introductions accordingly. To actively seek and encourage client feedback by various methods and to promote and improve Peninsula’s online reputation.
• To own your client work from outset to resolution, ensuring it is executed to a high, quality level.
• To build relationships and rapport with clients, considering the language you use and the way you present yourself.
• To carry out other tasks that are deemed necessary by the Management Team.

What you Bring to the Team

• A team player, always working as one and supporting your team members and the business so we are successful.
• CHRP is mandatory.
• Knowledge and experience of employment law and/or human resources role.
• Excellent written English and word processing skills.
• Attention to detail and the ability to present information accurately.
• Pride in delivering a high-quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions.
• Ability to work under pressure in conjunction with deadlines in a fast-paced environment.
• Possess professional and confident communication skills over video conference, the telephone and in person.
• Good organizational and time management skills.
• Ability to adapt to different client’s needs to ensure every client is satisfied with the service.
• Ability to adapt to new projects, initiatives, and innovation as we progress and develop the department in which we work.

What’s In It for You?

• Base salary: $70,000 to $80,000 depending on experience
• 15 days paid vacation + statutory holidays
• Extra day off for your birthday

Additional Benefits

• Clear career development and progression plan
• Health benefits
• Employee Assistance Program (EAP)
• RRSP matching program
• Supportive leadership and a Great Place To Work® Certified culture

Ready to Take the Next Step?

If you’re ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.

Apply now and become part of Peninsula Canada’s exciting growth journey.

Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.