Digital Branch Manager

Job Description

Description:

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Digital Branch Manager is responsible for managing and overseeing all daily functions and systems within the Digital Branch Team, as well as identifying and implementing improvements to existing member experiences. This individual will assist their management in leading the strategic direction of the Digital Branch Team. A successful individual in this role will ensure the smooth and efficient functioning of team, including timely and proper member communications through all delivery channels, processing of membership, deposit and loan applications for new and existing members, and fulfillment of specific consumer loan requests. This role will need to use strong interpersonal skills to build rapport with both internal and external customers. This individual is also expected to serve as a mentor to all team members, keeping them engaged and providing guidance on policies and procedures as needed. This role will be pivotal in ensuring the Credit Union’s policies and procedures are being closely followed, and that interactions with members are accurate and compliant. This individual will supervise a large group of professional staff characterized by repetitive processes and member interactions via phone, secure message, text message, videochat, webchat, and email. 

NORMAL DAY-TO-DAY WORK

1. Provides daily oversight of all member touchpoints to include phone calls, electronic communication channels, online