Branch Manager

Job Description

FreeStar Financial Credit Union is looking for a dynamic and passionate Branch Manager to lead our teams to success at our Clinton Township Branch. If you love to use your dynamic skills to generate business and develop our team for a growing credit union , this may be the right job for you!

Job Location: Clinton Township

Days: Monday Thru Friday with Occasional Saturdays

Salary: $70,000 (Monthly incentive program, plus up to a 5% annual incentive)

Benefits:

4 weeks PTO available in the first year

401k with up to a 6% match

Up to a 5% year-end bonus

Position Purpose:

The Branch Manager will help to drive operations and effective team member development while ensuring exceptional member service and branch goal achievement. This person actively engages in activities supporting efficient and compliant branch operations, coaching, and leadership strategies to support the credit unions' mission, vision, strategic plan, and goals. Playing a key role in building and maintaining member relationships.

What You'll Do In This Role:

A Branch Manager should lead, coach and develop the branch team to meet goals and deadlines as established to include, but not limited to ensuring team members meet monthly minimum performance expectations as established by leadership. Coach team to maintain strong product knowledge through frequent observations, work inspection, and providing regular feedback.

A Branch Manager ensures teller and member transactions are processed accurately, efficiently and within established compliance and credit union guidelines. Actively follow-up and review branch activities to ensure compliance.

A manager demonstrates leadership teaching the branch team to service all members with their questions and concerns and to improve the financial lives of our membership. Motivates, coaches, trains, and develops the branch team holding them accountable to the service promises, mission, vision, goals and productivity standards defined by the Credit Union. Assists with member escalations to resolve concerns and issues.

A Branch Manager controls, manages and coordinates branch operation activities to include, but not limited to scheduling, maintaining adequate staffing, directing work, cross-training, reporting, overseeing loan, teller and member services operations.

A manager is responsible for conducting check-ins and provides input in department level sales/training meetings where goals are actively discussed, set and reviewed.

A manager provides superior service to member requests by assisting them with, but not limited to, teller transactions, new