Contents Superintendent

Job Description

Job Summary

Function as a liaison between Sunglo and its customers for the purpose of managing contents

projects from inception to completion while maintaining a profitable budget.

Job Responsibilities

• Ensure safety protocols are followed
• Responsible for timely collection on customer invoices and review/approval of

subcontractor invoices.

• Determine needs of job and assign/schedule resources including employees, equipment,

and supplies and monitor work flow.

• Coordinate timing of schedule for pack outs, pack backs and structural cleanings with the

internal/external customers, adjusters and Contents Division Manager.

• Responsible for problem solving customer complaints and escalating to Content Division

Manager when necessary.

• Coordinate with Content Division Manager project schedule and update control points in

DASH.

• Provide regular updates to the Contents Division Manager throughout project lifecycle.
• Document project progress daily in the appropriate systems (DASH/Programs) with notes

and photos.

• Assist in training/implementation of process and procedures.
• Report employee worksite injuries to Human Resources and company vehicle damages to

the Facilities Division.

• Responsible for adhering to Content Division Breakage and Damage process.
• Visit job-site to capture scope and photos within SunGlo defined timeframe and distribute

to estimator.

• Execute standard Content Division Customer Communication Plan.
• Obtain sign off from customer inventory sheets (Contents Track inventory report) that

reflects customer content upon completion of pack out.

• Direct pack out of all boxes packed to be moved out on a daily basis and delivered back to

the shop and place the contents in the proper area for storage at SunGlo and all proper

documentation of # of boxes that were brought back to SunGlo on a daily basis.

• Maintain log of all damaged caused by contents techs/crews and report to Contents

Manager.

• Answer Contents Estimator questions in a timely manner to support Estimator audits

within seven days.

• Responsible to communicate to estimator/adjuster within 24 hours of signed COS of

supplementals (packback and additional storage).

• Review/Validate/Sign Crewsheets daily.
• Negotiate “work not done”, partial customer cash outs, and/or disputes.

Supervisory Responsibilities

Supervise the technicians assigned to you; including conducting annual reviews with the input

and involvement of the Content Division Manager.

Required Education, Experience and Certifications

• Associates Degree or equivalent from two year college or technical school
• 2-4 years construction management experience, or equivalent combination of education

and experience.

• OSHA certified
• IICRC mold remediation, fire and smoke damage restoration, and water restoration

certification preferred.