Mitigation Project Manager

Job Description

• Ensure that the team’s performance of water mitigation, mold remediation, environmental services, fire/smoke damage, contents and carpet cleaning/re-installation services in accordance to Paul Davis, industry & carrier specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure crews are ready at all times and every morning to handle the day through a team huddle to ensure daily goals are met.
• Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios.
• Train personnel towards improved productivity regardless of tenure.
• Assess team competencies and coach individuals to close operational gaps.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Write Scopes – Commercial & Residential, Bio/trauma, corrosion mitigation, odor, water.
• Document project delivery milestones and other relevant project information in project databases.
• Ensure Quality Metrics (SLAs) are documented and insurance carrier expectations are maintained.
• Complete new job work orders and assign to staff.
• Manage department budgets.
• Communicate & collaborate with Coordinators, Project Managers, Estimators and other staff.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Maintain mitigation sundry inventory levels.
• Be accessible by phone and participate, as necessary, in the on-call schedule.
• Maintain and process any required paperwork necessary for insurance carriers or third-parties.
• Identify potential project risks and issues and communicate them to Operations Manager.
• Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities.
• Assist with customer collections.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.\r \r We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.