Technical Manager (Medical Equipment)

Job Description

Job Description :

The Technical Manager will provide in-house and on-site customer service, training, and support on all medical, hospital and surgical equipment.

Responsibilities:

- Primary responsibilities include supporting Customers and Dealer Network by way of providing training, troubleshooting, repair, and preventive maintenance.

Specifically:

- Support Dealer Network and Customers by helping them to diagnose problems and offer options for resolution.

- Communicate and coordinate repair activities/training with Suppliers.

- Prepare and maintain accurate service records/transactions of work performed.

- Represent the company in a service role and take responsibility for customer satisfaction. Increase customers’ loyalty by professionally communicating with them.

- Respond to customers’ requests promptly and provide solutions within the entitled response time.

- Support the Sales Team with Product Training.

- Assist Sales Team with service and training of equipment to Customers and Dealer Network in-house or at customer sites.

Required skills:

- Bachelor’s degree or equivalent in Electrical, Electronic, or Biomedical Engineering.

- At least two years’ experience as a service/support person resolving issues.

- Excellent technical troubleshooting/repair skills for medical equipment.

- Strong customer services skills including strong verbal, written and interpersonal communication.

- Self-motivated. Must have ability to work independently.

- Willing to travel overseas.

- Bilingual English/Spanish (Mandatory).

- Must reside in South Florida. Not applicable to international candidates.

- The company reserves the right to add or change duties at any time.