Manager

Job Description

About the Role:

As an Assistant Manager at Moore's Olde Tyme Barbeque, you will be responsible for overseeing daily operations to ensure exceptional customer service and operational efficiency. You will lead and motivate a diverse team, fostering a positive work environment that promotes teamwork and high performance. Your role will involve managing resources, including staff scheduling, inventory control, and budgeting, to maximize profitability while maintaining quality standards. You will also be instrumental in implementing health and safety regulations, ensuring compliance with all relevant laws and company policies. Ultimately, your leadership will drive customer satisfaction, operational excellence, and business growth within the establishment.

Minimum Qualifications:

• Minimum of 1 year of experience in a supervisory or managerial role within the accommodation or food services industry.
• Strong knowledge of health and safety regulations applicable to the hospitality sector.
• Proven ability to manage budgets, schedules, and inventory effectively.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certification in Hospitality Management or Food Safety.
• Experience with point-of-sale (POS) systems and inventory management software.
• Demonstrated success in team leadership and conflict resolution.
• Familiarity with local market trends and customer preferences in the BBQ and food service industry.
• Multilingual abilities to engage with a diverse customer base.

Responsibilities:

• Supervise and coordinate daily activities of staff to ensure smooth operation of the restaurant and accommodation services.
• Develop and implement operational policies and procedures to enhance efficiency and customer experience.
• Manage inventory, order supplies, and control costs to maintain budgetary goals.
• Recruit, train, and evaluate employees to build a skilled and motivated team.
• Ensure compliance with health, safety, and sanitation standards in all areas of the business.
• Handle customer inquiries, feedback, and complaints promptly and professionally to maintain high satisfaction levels.
• Prepare reports on sales, expenses, and team performance for senior management review.

Skills:

The required skills such as leadership, communication, and operational management are essential for coordinating daily activities and ensuring team alignment with business goals. Budgeting and inventory control skills are used to optimize resource allocation and maintain profitability. Knowledge of health and safety regulations ensures compliance and a safe environment for both staff and customers. Preferred skills like proficiency with POS systems and multilingual communication enhance efficiency and customer engagement. Together, these skills enable the manager to deliver a seamless, high-quality service experience while driving continuous improvement and growth.