Customer Account Manager Global On-Site Network (all genders)

Over 13,000 people. 19 locations worldwide. One in three planes flies with our technology. The only thing missing: You.

Become part of our dedicated team as

Customer Account Manager Global On-Site Network (all genders)

in Ludwigsfelde

Code – MBS

Our positions are fundamentally permanent. The initial appointment will be for a fixed term of one year.

Mission

As a Customer Account Manager for the global On-Site Network, you are responsible for the end-to-end coordination and execution of Field Service (FS) events for industrial gas turbines. You ensure seamless service delivery, customer satisfaction, and commercial success in a fast-paced, global environment.

Operational Support

• Independent management of FS / OSS assignments from contract handover to invoicing
• Coordination of planning, preparation, execution, and closure of service events using the MSD (On-Site Link) tool
• Interface management with supervisors, engineers, coordinators, and service centers
• Ensuring availability of tools, materials, and personnel in collaboration with logistics, operations, and the OSS Network
• Monitoring of service progress and proactive issue resolution during deployments
• Documentation and closure of service events in MSD and local ERP systems

Customer Support

• Primary point of contact for customers during FS / OSS assignments
• Regular communication and updates to customers before, during, and after service events
• Preparation and distribution of service reports and status updates
• Support for customer visits, audits, and technical reviews
• Ensuring compliance with customer requirements (e.g., response time, service quality, documentation)

Contract & Commercial Management

• Review of contractual terms and service scope in collaboration with Sales
• Support in the preparation of quotes and cost estimates for FS / OSS events
• Monitoring of cost performance and contribution margin during service execution
• Support in invoicing and coordination with Finance and Controlling
• Tracking of open items and follow-up with customers on payments and documentation

Additional Responsibilities

• Participation in on-call duty and AOG (Aircraft on Ground) support
• Active participation in the global MBS CAM community
• Execution of tasks of similar or related nature as assigned by the responsible manager
• Support in change management and transition activities related to MBS integration

Education & Professional Qualifications

• Technical or commercial degree in mechanical engineering, industrial engineering, business administration, or a comparable field
• Experience in the service business for industrial equipment, ideally in the field of gas turbines or large engines
• Knowledge of deployment planning or, if applicable, project management
• Familiarity with ERP systems (e.g., SAP) and tools such as Microsoft Dynamics
• Basic understanding of contract and cost management
• Good command of German and English (at least B2 level); additional languages are a plus

Professional Competencies

• Experience in the coordination of international service assignments
• Ability to analyze costs, margins, and performance indicators
• Knowledge of logistics processes, material provisioning, and personnel scheduling
• Ability to communicate across interfaces with Engineering, Sales, customers, and internal departments

Soft Skills

• Organizational talent: Ability to plan and manage complex assignments in a structured way
• Strong communication skills: Confident interaction with customers and internal stakeholders
• Customer orientation: Focus on service quality, response times, and customer satisfaction
• Problem-solving skills: Proactive approach to disruptions or deviations during assignments
• Teamwork: Collaboration with global teams and contribution to the community
• Resilience and flexibility: Ability to handle short-term changes, willingness for on-call duty and AOG support
• Self-responsibility: Independent working style and decisiveness

• Attractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit share program and company pension scheme
• Good work-life balance: 35-hour week, 30 days holiday and flexible working time models with flex time options, possibility to work remotely
• Extensive further training opportunities and individual development programs
• EGYM Wellpass and company sports groups
• Mobility offerings like bike leasing, Deutschlandticket Job subsidy and discounted commuter and company busses as well as car leasing offerings
• E-charging stations and free parking spaces
• Financial relocation support for new hires
• Company restaurant with delicious and varied meals
• Great team spirit and employee events

We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.

TITL1_DE

Wünschenswerte Fähigkeiten

• SAP
• Microsoft Dynamics

• Ludwigsfelde, Brandebourg, Germany

Berufserfahrung

• General Project Management
• Business Developer / Sales Development Representative

Sprachkenntnisse

• English