Care Team Manager - LaurelBeacon Specialized Living • Raytown, Missouri, United States

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Care Team Manager - Laurel

Beacon Specialized Living

Raytown, Missouri, United States

Raytown, Missouri, United States

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Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence. Always be compliant with all company and regulatory policies and procedures. Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers. Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care. Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings. Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues. Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services. Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift. Manage the on-call responsibilities. Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed. Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance. Regulatory, Contractual, and Accreditation Compliance Responsibilities: Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area. Assists direct supervisor with annual documentation updates for individuals served. Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies. Communicate with state and local regulators openly and as a respected and reliable partner.
Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded. Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed. Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime. Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) Ensures that time-and-attendance and payroll reporting is accurate.
Staffing and Human Resources Responsibilities: Responsible for ensuring open shifts are staffed and finding replacement staff as required. Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees. Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s). Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews. Clinical and Individuals Served Care Responsibilities: Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required Ensure DSPs regularly assist Individuals in skill building and community activities. Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff. Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.
Quality Assurance, Monitoring and Reporting Responsibilities: Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily). Completes/conducts Fire and Emergency drills as required. Submits accurate daily entries in the electronic health records (EHR). Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction. Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours. Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible. Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations’ leadership. Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), Individual Served, prospective Individual, and employee of Beacon. Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily). Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms. Maintain and sustain a safe community environment and workplace. Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry. Follow Beacon’s policies, procedures, and manuals.
Professional Conduct and Management Effectiveness: In addition to evaluating your work performance you will be evaluated for the following work behaviors: Depth and breadth of knowledge supporting our organization goals. Quality of Work:
Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general. Planning and Organizing:
The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously. Decision Making:
The ability to make decisions and the quality and timeliness of those decisions. Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.
A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required. ~2-3 years’ previous leadership experience working in a healthcare or behavioral healthcare related field preferred. ~1-2 years’ previous management or supervisory experience preferred. ~ Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- Excellent communication skills, both verbally and in writing. ~ Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies. ~ Ability to use office equipment and information technology software. ~ Ability to work in an environment with the potential for exposure to physical aggression from individuals served. ~ Required Information Technology (IT) Systems Skills and Proficiency: Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above. Complete laundry services that include sorting, washing/drying, and folding. Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification. Proficient in speaking, reading, and writing the English language required. Ability to effectively perform verbal and physical interventions recommended by the CPI System training. While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems. It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities. As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed.

Raytown, Missouri, United States

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