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Sales Support
Architectural Ceramics Inc.
- Washington, Utah, United States
- Washington, Utah, United States
Über
Apply below after reading through all the details and supporting information regarding this job opportunity. Job Title: Showroom Sales Support Reports to: Regional Sales Manager Department: Rockville Showroom FLSA Status: Salary, Exempt Date: 10/18/2022 Supervisory: N/A
VISION Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service. Core Competencies
* Excellent verbal and communication skills * Working knowledge of computer systems (CRM experience helpful) * Ability to maintain positive working relationship with customers and co-workers. * Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call. * Ability to create and use excel spreadsheets and word documents * Types 60 words a minute
Job Duties
* Be the showroom ambassador while helping to sell tile * Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI. * Smile, engage, greet customers with curiosity and empathy * Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.) * Enter client information and log traffic in SFDC * Distributes walk-in customers to Sales & Design Consultants per guidelines * Communicates with customers via Email, the phone and in person * Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection) * Check voice mail timely, within company standards * Schedule appointments for Sales & Design Consultants * Type and process sample check-outs via Salesforce * Hand out marketing material * Ensure everyone is helped - happy - and provided for * Maintain showroom appear by ensuring tile samples are put away * Keep reception area clean * Responsible for Opening/Closing showroom according to Checklist * Order showroom supplies (Backup) * Conduct price checks and stock inventory checks * Place follows up and receive sample orders * Responsible for UPS/FedEx/Currier Services as needed * Send out control samples to vendors * Help to process orders when needed * Send special items to customers or vendors (flowers, cookies, etc.) as needed * Schedules Courier service when applicable for designers.
Master the 6 Deliverables :
* Sales RX Follow through (See implementation for more detail)
* Greeting properly (via phone, get them to make appointment, directions) * Good Morning, Evening, Afternoon * Building rapport * Get information - quote, related party * Next Appointment or Close
* Daily Huddle - Rotation Schedule * Activities Completed by End of Day - Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties. xkddfxh * Open Tasks on their Home page * Response Time * Follow ups within 48 hours * Customer greeted within 15 seconds * Emails/VM within 2-4 hours * Pending meetings individually - weekly
Reports Generated by Department and Frequency of use
* Daily report to Manager * Daily Sales and Sign-In reports
Key Performance Indicators
* Maintains positive/inviting attitude with customers * All customers signed in and information recorded accurately * Walk-ins distributed as per guidelines * Develops rapport with major accounts * Sign-In Reports completed accurately and daily * Phones answered in a timely manner * Proper Phone etiquette followed * % of customer that are helped * Number of positive online social media reviews * Organized Front Desk
EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45 I have read, understand and accept the duties, responsibilities and requirements as stated above. Employee Signature: _______________________ Date: ___________________ Requirements:
PI2aa936145357-294
Sprachkenntnisse
- English
Hinweis für Nutzer
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