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Über
Ascend is a company backed by private equity from Alpine Investors, focused on building a platform for regional accounting firms. They are seeking an IT Consultant with Managed Service Provider experience to provide IT support, troubleshoot issues, and work on various technical projects.
Responsibilities : • Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment • Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems • Provide desktop support, manage accounts in active directory and Office 365 • Serve as a consultant to client by recommending solutions custom to each client • Work on projects such as Microsoft 365 migrations • Support firewall systems • Support of Microsoft systems, virtualization cloud, and physical workstations • Participation in network-level projects: WAN, LAN, and Wi-Fi connectivity, routers, firewalls, and security • Participate in on-call rotation
Qualifications : Required : • Experience with ConnectWise, Windows OS, Active Directory, and O365 • 2+ years working with a Managed Service Provider (MSP) • Demonstrate a passion for excellence by taking pride in a quality work product • Deliver legendary service to our clients • Resolve client issues • Contribute to client projects • Maintain organized documentation • Provide solutions to clients technical problems with troubleshooting and problem-solving skills
Company :
Ascend is a consulting firm that helps CPAs reach their goals. Founded in 2023, the company is headquartered in Alexandria, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Sprachkenntnisse
- English
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