Counter Sales & Customer Service Associate

The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.

This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.

Schedule

Monday–Friday daytime schedule

Typical hours: 8:00 AM – 5:00 PM

WEEKENDS OFF!

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Customer Service & Sales Support (Primary Focus)

• Provide professional, friendly customer service both face-to-face and over the phone
• Assist walk-in customers with product selection, order placement, and technical inquiries
• Proactively contact preferred end-user customers to support sales and order follow-ups
• Accurately receive and enter telephone orders into company systems
• Track order status and communicate shipment updates to customers
• Support outside sales representatives by providing product and order assistance
• Maintain positive customer relationships through reliable and service-focused interactions

Order Processing & Transaction Accuracy

• Process customer transactions accurately using the point-of-sale (POS) system
• Operate cash register and handle payments responsibly
• Verify orders for accuracy prior to fulfillment or delivery
• Maintain accurate customer records, pricing, and