Tour Guide Coordinator

Tour Guide Coordinator – Premium Small-Group Experiences

Location: Toronto, Ontario

Department: Operations

Type: Seasonal / Part-Time / Full-Time

About See Sight Tours

See Sight Tours started with one van and one simple belief:

A great guide can transform a trip into a memory that lasts a lifetime.

Fast forward. We now operate across North America and are expanding aggressively. We are known for small-group, personal, high-touch experiences that guests rave about.

We don’t compete on low prices or mass tourism.

We win because of our guides.

As we grow, we are raising the bar even higher.

That’s where you come in.

The Role

We’re looking for a Lead Tour Guide who sets the standard in their city.

This is not just a guiding role.

This is a leadership position.

You will:

• Deliver exceptional, 5-star tours
• Mentor and elevate other guides
• Protect the guest experience at all costs
• Own the quality bar in your market

If you are calm under pressure, naturally authoritative, and take pride in high standards, you’ll thrive here.

What a Lead Guide Means to Us

A Lead Guide is someone:

• Guests mention by name in reviews.
• Who can handle traffic, weather, delays, and surprises without breaking rhythm.
• Who keeps tours tight, smooth, and on time.
• Who makes new guides better simply by being around them.

A Lead Guide creates “effortless days” for guests.

Even when the day isn’t effortless behind the scenes.

What You’ll Be DoingDeliver Exceptional Tours

• Lead small-group and private tours with confidence and warmth
• Create engaging, accurate, story-driven experiences
• Maintain tight timing, clean routing, and seamless transitions
• Anticipate guest needs before they ask
• Operate safely and professionally at all times

Lead by Example

• Model premium hospitality standards
• Raise the bar across the guiding team
• Protect brand accuracy and inclusions
• Represent the company professionally in every interaction

Coach & Develop Guides

• Support onboarding and training
• Conduct ride-alongs and provide feedback
• Help improve storytelling, pacing, and guest engagement
• Share best practices that elevate the team

Solve Problems in Real Time

• Handle disruptions calmly and confidently
• Re-plan smoothly when necessary
• Communicate clearly during unexpected situations
• Escalate early when needed

Team Administration & Field Leadership

• Oversee scheduling coordination and staffing coverage
• Act as the primary communication bridge between guides and Operations
• Manage day-to-day team support, accountability, and professionalism
• Proactively identify and escalate operational risks
• Ensure alignment with company standards and expectations

No excuses. No chaos. No blame-shifting.

Who You Are

You are not just charismatic.

You are:

• Calm under pressure
• Highly punctual and organized
• Naturally confident but warm
• Emotionally intelligent
• Proactive in guest care
• Comfortable giving and receiving feedback
• Passionate about your city and storytelling

You don’t need perfect conditions to perform well.

You create great outcomes in imperfect situations.

Requirements

• Valid driver’s license with clean driving record
• Strong storytelling and communication skills
• Leadership presence
• Weekend, evening and peak-season availability
• Fluent in English (additional languages are an asset)
• Strong problem-solving ability

Why Join Us

This is not a “just run the tour” role.

You will directly influence:

• The guest experience
• The performance of other guides
• The reputation of your city’s tours
• The future leaders of the company

What we offer:

• Competitive hourly pay + tips
• Leadership growth opportunities
• Direct impact on a fast-scaling hospitality brand
• The opportunity to showcase your city to travelers from around the world

If you’re ready to lead from the front and raise the standard, we’d love to meet you.

Apply with your resume and a short note explaining why you meet the Lead Guide standard.