Customer Service Center Advisor

Raiffeisen Schweiz

Lausanne, Vaud, Switzerland

Lausanne, Vaud, Switzerland

Über

To strengthen our team, we are looking for a personality as a Customer Service Center Advisor (m/f/d) capable of learning quickly, flexible, service-oriented, and with an excellent sense of customer service. We offer a modern and flexible working environment with the possibility of telecommuting as well as development options. Please send the complete application (CV, work references, diplomas).Customer Service Center Advisor (m/f/d)What you will do:- Respond to telephone inquiries from our clientele on various banking themes, digital services, and customer needs by proposing tailored solutions (cross- + up-selling).- Participate in targeted outbound campaigns as part of commercial or customer actions.- Ensure active listening and relay specific requests to the relevant departments.- Follow regular coaching sessions to maintain the high-quality standards of the Service Center.What do you bring?- CFC of customer agent, CFC of commercial employee, or equivalent.- Initial experience in a customer contact center or in the banking sector is an advantage.- Proficient in spoken and written French, with excellent knowledge of a second language (level B2).- Comfortable in a digital environment and a strong interest in digital tools.- Open-mindedness, service orientation, and enthusiasm for our clients with professionalism.- Flexibility in extended hours (according to a team system).We provide space for personal growth and give meaning to our work. The balance between private life and professional life is important to us. That's why we create conditions for flexible working times, with mobile work offers, telecommuting, and part-time work.We work in a friendly environment. Our values are our pillars. Together. For each other. They shape how we collaborate and behave toward one another. The culture of using first names promotes personal closeness and exchanges on equal footing at all levels.We live diversity and equality of opportunity. We encourage a diversity of perspectives, experiences, and skills within our teams. This diversity is our wealth and makes a decisive contribution to our success.We foster a responsible corporate culture. We prioritize collective performance. That's why, with us, collective rewards replace individual bonuses. This fosters a healthy corporate culture where we pursue meaningful common objectives, in order to develop solutions together.We encourage personal and professional development. Lifelong learning is an integral part of our culture. We create an environment conducive to the professional and personal development of each individual and support our employees in a targeted manner through a diverse range of internal training offers as well as support for external training costs.Working and living healthily becomes a true program with us. Through our comprehensive approach Working and living healthily, we help our employees find - and maintain in the long term - a healthy balance between work and private life.Questions?For questions about the job content: Sabrine Du Pasquier, Group Leader Service Center.For questions about the process: Casasola, Recruiting Partner. About us. jidaen jit0310aen jpiy26aen

Lausanne, Vaud, Switzerland

Sprachkenntnisse

English

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