Branch Manager

Job Description

Position Overview

Standard Home Care, Inc. is seeking an experienced and motivated Branch Manager to oversee the daily operations of our Carol Stream branch. This role is responsible for the overall performance of the branch, including staff leadership, client care delivery, financial management, regulatory compliance, and business development. The ideal candidate is organized, results-driven, and experienced in home care operations, with a strong commitment to quality, compliance, and continuous improvement.

Key Responsibilities

Staff Management

• Hire, Onboard, train, supervise, and evaluate caregivers and office staff
• Provide ongoing coaching, performance management, and corrective action when necessary
• Foster a positive, accountable, and high-performing team culture

Client Care

• Oversee client intake, assessments, and development of individualized care plans
• Ensure high standards of care delivery and client satisfaction
• Address and resolve client or family concerns in a timely and professional manner

Financial Management

• Manage branch budget, including payroll, billing, and operating expenses
• Monitor financial performance and implement cost-control measures as needed
• Ensure accurate billing and payroll processing

Compliance

• Ensure compliance with all local, state, and federal home care regulations
• Maintain accurate documentation and records in accordance with regulatory requirements
• Provide training and guidance to staff on compliance standards and best practices

Business Development

• Build and maintain relationships with referral sources, healthcare professionals, and community organizations
• Support branch growth through community outreach and partnership development

Operations Management

• Oversee daily branch operations, including scheduling, staffing coverage, and workflow efficiency
• Address operational challenges proactively to ensure continuity of care

Reporting

• Prepare and present regular reports on branch performance, staffing, compliance, and growth opportunities to senior leadership

Minimum Qualifications

• Bachelor’s degree in healthcare administration, Business, or a related field (required)
• 3–5 years of supervisory or management experience in home care, healthcare, or a related industry
• Minimum of 3 years of experience supervising staff (required)
• Minimum of 3 years of CCP or comparable client care program experience (required)
• Strong knowledge of home care regulations and operational compliance
• Proven ability to manage budgets, staffing, and operational performance
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in Microsoft Office Suite and healthcare management software
• Valid driver’s license and reliable transportation
• CPR and First Aid certification (preferred)
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment

Key Skills & Competencies

• Leadership and team management
• Client care coordination and needs assessment
• Financial management and budgeting
• Strong organizational and time-management skills
• Conflict resolution and decision-making
• Adaptability in a dynamic care environment

About Us

Standard Home Care, Inc. is a trusted provider of high-quality in-home care services dedicated to enhancing the quality of life for individuals who require personalized care in their homes. We are committed to compassionate service, regulatory excellence, and supporting our employees with the tools and leadership they need to succeed.

Why Join Standard Home Care?

• Supportive, team-oriented work environment
• Opportunity to make a meaningful impact in the lives of clients and caregivers
• Competitive compensation
• Professional development and growth opportunities
• Comprehensive benefits package

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

How to Apply

Interested candidates should submit a resume and cover letter outlining their qualifications and experience for the Branch Manager position.

Equal Opportunity Employer

Standard Home Care, Inc. is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.