Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.
Key responsibilities:
User-centred design
* Scope and deliver components of end-to-end user research activities in a variety of programme contexts
* Recommend and execute appropriate user research activities based on project needs
* Create and maintain phase-appropriate user research deliverables
* Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
* Respond to challenges, supporting the team to reach a resolution
* Support clients through all phases of the design process, from ideation to implementation
Stakeholder management
* Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
* Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
* Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
* Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these
Business development
* Play a supporting role in creating persuasive business proposals
* Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations
Community Development:
* Contribute to the evolution of Mastek’s user-centred design and consulting strategy
* Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
* Support the development of the community, applying Design Operations principles
Requirements:
Experience:
* Demonstrate relevant user research experience within agile teams and complex programmes
* Demonstrated application of user research methods and tools
* Proven experience in conducting user research and translating findings into actionable insights
* Experience in consultancy
* Mentoring experience of UCD/research teams
* Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
* Sector experience in healthcare is a bonus
Skills:
* Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
* Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
* Ability to manage complex, ambiguous projects and organizational dynamics
* Skills and experience in related disciplines such as service design, and content/communication design are a plus
