Information Technology Support Specialist

Murphy & Associates Inc

United States

United States

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IT SUPPORT SPECIALIST TELECOMMUNCIATIONS COMPANY ROLE IS ONSITE IN OVERLAND PARK, KS $21-$23/hr, $3,696-$4,048/month COMPENSATION RATE (depending on experience) PLEASE NOTE: This role is not open to Corp to Corp. OUR COMPANY – MURPHY & ASSOCIATES Murphy & Associates has had the privilege of providing technology and business consulting services to over 150 diverse clients in the Greater Seattle Area since 1980. We take great pride in our full disclosure model and low margins which attracts top tier talent. We are transparent with our employees. Our business model fosters loyalty, satisfaction, and consistent delivery of quality services from the consultants on our team. Through it all, Murphy & Associates has stayed true to its roots, partnering with highly qualified technology and business consultants and working closely with our clients, fairly and ethically. CLIENT Our client is a large mobile telecommunication company. IT SUPPORT SPECIALIST / SERVICE DESK SPECIALIST I Job Title: HR Service Desk The myHR team members are the first point of contact for all HR questions, including Payroll, Manager Self-Service, Employee Data, New Hire Onboarding, Learning, Timekeeping, Performance Management processes and Benefit inquiries. This role serves as the primary employee contact utilizing a knowledge base and case management tool along with a multi-line phone, email, chat, and ticketing system. The position provides functional and technical support for managers and employees with resolutions that are timely and accurate to help enhance the Employee Experience, while educating employees along the way to promote employee self-service. It requires customer focus skills in order to act as the customer advocate and help alleviate pain points. The role should demonstrate a high level of HR policy and program expertise and will have autonomy to educate on HR policy and procedure. The role will exercise structured decision-making responsibilities when evaluating employee and manager inquiries and when educating employees on appropriate HR policy and procedures. Responsibilities: Answer and resolve a high volume of HR related inquiries (i.e. payroll, benefits, timekeeping, and HR policies) via emails, phones, tickets, and chat system to ensure first time resolution. Troubleshoot and provide technical support to exceed service levels while referring employees to appropriate departments as needed. Communicate the status of escalated issues to the supervisor/management on a timely basis. Troubleshoot and resolve issues that might prevent timely processing or result in data integrity issues. Acquire and maintain knowledge of relevant HR programs, processes, technology, and policies in order to provide accurate problem diagnosis for low to critical HR issues in a timely and efficient manner. Identify process improvement opportunities that enhance the quality and efficiency of the HR Services team and the Employee Experience. Create and maintain documentation for the existing knowledge base tool (Internal Portal that houses HR Services information). Experience:
1-2 years, minimum. Degree:
none needed, but bachelor’s degree is preferred. WORK ENVIRONMENT Duration:
3/16 to start, to run for 4 months, with chance to extend. Daily Schedule:
M-F, 40 hours a week, no OT anticipated. Location:
Role is onsite in Overland Park, KS. Hardware:
Client to provide. Onboarding requirements:
Client requires a background check before start. BENEFITS We offer the opportunity to participate in health, dental, and vision insurance, along with a 401k. HOW TO APPLY Please register your interest by applying here with your LinkedIn profile. KEYWORDS Hr, service desk, hr policy and program expertise Murphy is an Equal Opportunity Employer. We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.

United States

Sprachkenntnisse

English

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