Operations Manager-Import/Export

Priority Worldwide

Quebec, Québec, Canada

Quebec, Québec, Canada

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Description: (French follows) Who we are Priority Worldwide is a fast-growing global freight forwarder committed to operational excellence and sustainability. Environmental responsibility is embedded in our mission, and we actively invest in initiatives that reduce our environmental footprint while fostering a positive, high-performance workplace for our employees. Position Overview Priority Worldwide is seeking a dynamic and strategic Operations Manager to help lead our freight forwarding, brokerage, and value-added services division in our Montreal office. This role will be responsible for overseeing operational, financial, and commercial aspects of the branch, ensuring performance excellence across air, ocean, and domestic transportation services. Reporting to senior leadership, the Operations Manager will drive sales growth, operational efficiency, regulatory compliance, and team development. The ideal candidate brings extensive experience managing import/export operations, compliance requirements, carrier relationships, consolidators, and domestic transportation providers, while also contributing to business development and customer retention. This individual will champion continuous improvement, leverage technology and internal systems, and foster a culture of accountability, collaboration, and service excellence. Basic Duties Review, revise and implement all operation processes to ensure the Ultimate Customer Experience Remain up-to-date DG, TSA, FMS, as well as other regulations as required Will need the ability to handle individual shipments (import/export/domestic) as needed Direct active involvement with staff and management to ensure a cohesive work environment Ensure staff motivation and provide coaching to enhance their ability and skill level Ensure the assigned teams are working effectively, clients are responded to quickly, and established processes are being followed. Manage staff workload and distribution of tasks, including active participation in tasks to ensure timely/accurate completion. Ability to assist in the finalization of sales/contracts and fostering strong customer retention. Provide and ensure constant compliance with Priority Worldwide’ s mission to ensure The Ultimate Customer Experience Basic Requirements Strong operational leadership and team management experience Minimum 7+ years of direct Air CargoWise experience preferred Customs Broker License would be a strong plus but not a requirement Able to work on-site in Montreal office Applicants must have valid authorization to work in Canada. Please note that visa sponsorship is not available for this role. Benefits and Compensation Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons Base Salary: $70,000 – $110,000 CAD (depending on experience) Supplemental Benefits Package: Extended Health, Life Paid Time Off: 2 Weeks Vacation + 5 Personal Days + up to 3 Volunteer Days RRSP expérience avec CargoWise un atout Permis de courtier en douane considéré comme un atout important, sans être obligatoire Capacité à travailler sur site au bureau de Montréal. Les candidats doivent être légalement autorisés à travailler au Canada. Veuillez noter qu’aucun parrainage de visa n’est offert pour ce poste. Avantages et rémunération Les conditions de rémunération individuelles sont établies en fonction de plusieurs facteurs propres à chaque candidat(e), notamment les compétences, l’expérience, les qualifications et d’autres éléments liés au poste. Salaire de base : 70 000 $ à 110 000 $ CAD (selon l’expérience) Avantages sociaux complémentaires : assurance santé étendue, assurance vie Congés payés : 2 semaines de vacances + 5 journées personnelles + jusqu’à 3 journées de bénévolat Régime d’épargne-retraite (REER) et régime de participation différée aux bénéfices (RPDB) avec contribution de l’employeur jusqu’à 3 % Requirements: Priority Worldwide is an equal opportunity employer committed to fostering a fair and inclusive workplace. If you're excited about logistics, sustainability, and most importantly, selling innovative solutions and building lasting business relationships, we’d love to hear from you. Apply today and take the next step in your sales career with our dynamic, growth-oriented team! We kindly request that recruitment agencies refrain from submitting resumes. We are not engaging external recruiters for this position. Compensation details: Yearly Salary PI38edeec904e

Quebec, Québec, Canada

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English

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