Quantitative Analytics Manager

Virtual Vocations Inc

United States

United States

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A company is looking for a Quantitative Analytics Manager for its contact center. Key Responsibilities
Develop and refine predictive dialing strategies to maximize contact rates and profitability Build models to forecast call volumes and optimize staffing schedules Design and execute experiments to improve contact center outcomes
Required Qualifications
Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field 5+ years of experience in quantitative analytics, preferably in a contact center environment Proven experience with dialer systems and workforce management tools Strong proficiency in SQL, Python, R, or similar analytical tools Experience with A/B testing frameworks and experimental design

United States

Sprachkenntnisse

English

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