Business Systems & IT SupportSunspeed Solution Ltd • Bracknell, England, United Kingdom
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Business Systems & IT Support
Sunspeed Solution Ltd
- Bracknell, England, United Kingdom
- Bracknell, England, United Kingdom
Über
Sunspeed Solutions Ltd is seeking a technically capable and solutions-focused individual to support and further develop our core business system, ESPOCRM, alongside providing general IT support across the organisation.
ESPOCRM underpins the majority of our business operations, from sales and project delivery through to HR and finance. It has been heavily configured to align with our workflows and continues to evolve as the business grows.
This role combines business systems administration, development support, and hands-on IT assistance. It offers the opportunity to start on a part-time basis, with progression to full-time as operational demand increases.
The successful candidate will work closely with key stakeholder's on system development and improvement initiatives.
Home working will be considered for the right applicant; however, some on-site presence in Bracknell will be required to support hardware and user needs.
*Key Responsibilities*
*ESPOCRM Support & Administration*
* Provide first-line support to ESPO users across all departments
* Troubleshoot system issues and user queries
* Manage user accounts, permissions, roles, and access controls
* Maintain data integrity and system structure
* Assist with system updates, testing, and deployment
* Document workflows, configurations, and system changes
*System Development & Enhancement*
* Support the ongoing development and optimisation of ESPOCRM
* Configure workflows, business processes, dashboards, and reports
* Assist with automation and scripting under the guidance of key stakeholder’s
* Contribute to continuous improvement of internal systems
* Help identify efficiencies and opportunities for digital process enhancement
*On-Site IT & General Technical Support*
* Provide on-site IT support for hardware and software issues
* Set up and configure laptops and equipment for new and existing staff
* Install and configure approved software applications
* Liaise with and work under the guidance of our external IT consultant and key stakeholder’s
* Support troubleshooting of network, device, and access-related issues
* Assist with maintaining IT asset records and equipment tracking
*Skills & Experience Required*
* Strong technical background
* Experience using one or more scripting languages
* Experience administering or configuring CRM systems
* ESPOCRM experience highly desirable
* Ability to diagnose and resolve technical issues methodically
* Understanding of user access control and data security principles
* Strong organisational and documentation skills
* Confident supporting non-technical users
*Desirable*
* Experience within an SME operational environment
* Basic understanding of IT infrastructure and device management
* Familiarity with structured change control processes
*Personal Attributes*
* Analytical and detail-oriented
* Proactive and solutions-driven
* Able to work independently and manage priorities
* Professional and approachable when supporting colleagues
* Commercially aware and aligned to business objectives
*Working Arrangement*
* Initially part-time (hours to be agreed)
* Clear progression to full-time as business requirements expand
* Based in Bracknell
* Hybrid or remote working considered for the right applicant
* On-site attendance required for hardware setup and IT support
*What This Role Offers*
* Opportunity to take ownership of a core business system
* Involvement in shaping operational systems as the business grows
* Direct collaboration with senior leadership on system development
* A varied role combining systems development with practical IT support
Job Types: Full-time, Part-time, Permanent
Pay: £20,000.00-£40,000.00 per year
Expected hours: 24 – 48 per week
Benefits:
* Company pension
* Free parking
* On-site parking
* Referral programme
* Work from home
Experience:
* • Strong technical background: 3 years (required)
* administering or configuring CRM systems: 3 years (required)
* ESPOCRM experience highly desirable: 2 years (preferred)
* understanding of IT infrastructure and device management: 4 years (preferred)
Language:
* English (required)
Licence/Certification:
* Drivers full uk licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Sprachkenntnisse
- English
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