Tech Specialist

Tech Mahindra

United Kingdom

United Kingdom

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Über

1. Specialized & Niche Skill Set * Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. * * The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). * * The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. 1. High Business Criticality * Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. * Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. 1. Perspective & Industry Best Practices * An external architect will bring global exposure and best practices from other telcos and technology providers. * This ensures we don’t reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. 1. Cross-Domain Integration Needs * Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. * This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. 1. Architecture Governance & Standardization * We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. * External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. 1. Mentorship & Capability Building * The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. * This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. 1. Risk Mitigation * OSS transformation impacts business operations, customer experience, and network reliability. * An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction

United Kingdom

Sprachkenntnisse

English

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