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- +1
- +5
- Hopkins, Minnesota, United States
Über
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)
As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locat
Primary Responsibilities:
- Analyze and investigate
- Provide explanations and interpretations within area of expertise
- Provide local and remote technical support for United Health Groups shared desktop applications
- Use pertinent data and facts to identify and solve a range of problems within the area of expertise
- Investigate non-standard requests and problems, with some assistance from others
- Work exclusively within a specific knowledge area
- Prioritize and organize own work to meet deadlines
- Provide explanations and information to others on topics within the area of expertise
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
Required Qualifications:
- High School Diploma/GED (or higher)
- 3+ years of experience with PC operating systems including Windows 10 & 11
- 3+ years of desktop support experience
- 3+ years of technology support experience
- 2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- 2+ years of experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
- Bachelor's Degree (or higher)
- Microsoft Certifications
- Information Technology Certifications (CompTIA A+ or Network+)
- Experience using Bomgar and Altiris
- Experience in a Call Center or Customer Service role
- Mobile device support experience (Android and IOS)
- MAC support experience (iPad and iPhone)
- Wireless networking experience
- Experience with service ticketing / tracking systems
- Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows and Altiris)
- Ability to travel between local offices
- Written / verbal communication skills
- Enjoy challenging troubleshooting situations and pay attention to details
- Highly motivated individual with excellent consumer-facing skill - sets
- Must be a self-starter and able to work independently while being part of a decentralized team
- Ability to lift to 30 lbs.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable .
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Wünschenswerte Fähigkeiten
- Microsoft Excel
- Microsoft Word
- Networking
- TCP/IP
- WAN
Berufserfahrung
- Desktop Support
Sprachkenntnisse
- English
Hinweis für Nutzer
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