Field Support Engineer (m/f/d)

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Field Support Engineer (m/f/d)

Location: Karlsruhe

Do you want to create solutions that improve the world? Then you belong at Bruker — where you will join a global community of experts driving meaningful impact through science and technology. At Bruker, you will thrive in an agile working culture defined by interdisciplinary collaboration, innovation, and growth. Enjoy the freedom, autonomy, and development opportunities that empower you to shape the future.

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

We are looking for a Customer Support Engineer (m/f/d) to join our Service team supporting customers in EMEA (Europe, Middle East, Africa), for our broad range of products including AFM, 3D optical profiler, stylus profiler, tribometer and mechanical tester, nanoscale infrared spectrometer and nanomechanical instruments. Ideal candidate should have strong communication skills, capability to understand complex electro-mechanical systems and strong technical problem-solving skills.

About Bruker

Bruker is one of the world's leading analytical instrumentation companies. Our technologies enable breakthrough discoveries and innovative applications that improve human health and quality of life.
Trusted worldwide, Bruker combines scientific excellence with a clear mission:
Making the world a better place — with over 11,000 employees at more than 100 locations.

Duties will include:

• As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
• Test and repair customer equipment.
• Conduct installation, repair, preventative maintenance, acceptance and customer training at customers' facilities and remotely.
• Serve as a supportive and effective communication link between the customer and Bruker to ensure customer service satisfaction.
• Assist with conferences, exhibitions and workshops as necessary.
• Provide technical input to the sales team in routine & non-routine sales cases.
• Other duties as assigned.

Reporting

The position reports to the Service Team Leader, who will agree expectations, offer guidance as necessary and provide framework support.

Location

The position is based in Karlsruhe, Germany. It involves travel domestically and internationally.

Personal

• Outgoing and good at building relationships through inspiring trust and confidence.
• A professional image and a very high standard of personal presentation.
• Self-motivation and a willingness to work with others toward a shared goal.
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
• Excel at continual learning in a rapidly advancing technological area.

Skills and Experience

• Capability to learn quickly and establish solid understanding in complex technical topics.
• Able to independently troubleshoot and solve problems.
• Demonstrated good communication skills.
• Able to conduct trainings. Experience in writing documentation.
• Experience in using standard tools such as oscilloscope and multimeter.
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• Experience in supporting scientific instruments will be an advantage.
• Business-fluent English. Business-fluent German or French preferred.

Qualifications

• Degree in physics, electrical engineering, materials science, chemistry or a related discipline.
• A current driving license in the EU.

• Work-Life Balance: We recognize the importance of balancing professional duties with personal life. Flexible schedules and remote work options allow you to align your professional responsibilities with your personal commitments, enhancing your quality of life.
• Health and Wellbeing: Your health is our top priority. We believe that the health and well-being of our employees are fundamental to our success. We are committed to creating a supportive and healthy work environment by prioritizing measures designed to ensure physical and mental well-being.
• Financial Rewards: We value your hard work and dedication. By ensuring that you are fairly compensated, we acknowledge your valuable contributions to our success.
• Growth and Development: Grow with us. We are committed to creating an environment where every individual has the chance to learn, grow, and succeed. This means we support your career goals and provide the resources and opportunities to advance your career.
• Flexibility: Explore and thrive. Whether it's a new role within the company or an international assignment, we support your career journey every step of the way. This means we offer the flexibility and support to take on new challenges and expand your professional horizons.
• Inclusive Culture: We strive to create an environment where you feel welcome, respected, and supported. Regardless of your background or identity, you should be empowered to make a meaningful contribution every day.