Solutions Engineer

VBrick Systems

United States

United States

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Über

About Vbrick Vbrick enables clients to engage communities of customers, co-workers, and collaborating partners with cloud-native, AI-powered video solutions. Our mission is to simplify the complexity of creating, managing, and distributing video content, then intelligently and automatically deliver it inside the applications and work processes already in use. From our enterprise video platform (EVP) to enterprise content delivery network (eCDN), Vbrick creates better video experiences that improve communication, ensure compliance, and share information, with peace of mind that data is secure and networks won't crash. Designed to fulfill today's requirements and anticipate tomorrow's needs, Vbrick provides an end-to-end solution for secure, scalable video production, distribution, enrichment, and AI-powered content management. The Opportunity This role sits at the intersection of custom application developer, Quality Assurance engineer, and Level 3 customer support engineer. You'll build and refine custom microservices/applications, design and run test strategies (manual + automation), and serve as a senior escalation point for complex customer issues-especially those touching our web apps and APIs. You'll collaborate closely with Customers and Product Engineering to ship high‑quality features and ensure a best‑in‑class customer experience across our live and on‑demand video platform. Location: This position will be located in the Greater Washington DC are- DC, Maryland, Virginia and will require to work one day a week in our Herndon office or for team meetings as required. What You'll Do
Serve as an escalation point for complex product issues spanning application behavior, integrations, configuration, upgrades, and networking (TCP/IP, firewalls, VPNs).
Help Vbrick adopt/adapt to evergreen browser technologies and protocols, and the changing web ecosystem. Test/consult/document/troubleshoot/advise on evergreen browser technologies, new protocols/standards and other trends
Develop and maintain SDKs, libraries and sample code to support developer adoption and ecosystem integration, including integration with partner solutions (Appspace/Pexip/Microsoft).
Architect/Develop/maintain bespoke microservices/adapters/custom-built solutions for unique customer requirements
Develop/maintain automation scripts for API/task automation (javascript/PowerShell/python/Postman or similar) and testing (e.g., Puppeteer/Vitest/Postman/JMeter or similar).
Track quality metrics, defects, and releases using Jira/Confluence; collaborate with distributed teams and participate in Agile ceremonies.
Troubleshoot, diagnose, and resolve issues with Vbrick EVP (cloud), Vbrick Private (intranet) and custom application products; document findings; coordinate with stakeholders on defects and fixes.
What you need: Must‑Have
5+ years
in software quality, fullstack/frontend engineering, and/or technical support for cloud/SaaS products (senior‑level ownership expected).
Proficiency with
TypeScript/JavaScript, node.js, Angular (or similar SPA), node.js, C# .
Experience with API integration - consuming RESTful APIs, 3rd party SDKs, Authentication and authorization strategies and protocols
Browser‑level debugging, scripting, and troubleshooting. Familiarity with cross-browser differences and Web APIs (Permissions Policy, cookies, CORS, CSP)
Comfortable across
Windows, Linux macOS ; confident troubleshooting networks ( LAN/WAN, TCP/IP, firewalls, VPNs ).
Excellent written and verbal communication; thrives in Agile, cross‑functional settings.
Experience working directly with clients/stakeholders/partners
Great if you have:
Experience with B2B and browser security technologies: TLS/authentication/user - management protocols/B2B technologies (example terms SCIM/SAML/Okta/LDAP/TLS 1.3/CORS/CSP/Proxies)
Experience with task-oriented
scripting
and automation (i.e. PowerShell/javascript/python),
automated testing
(e.g., Selenium/Cypress/Postman), and
CI tools
(e.g., Jenkins/Github Actions).
Strong QA foundation: creating test plans/cases,
functional/regression/integration testing , API testing with
Postman/SoapUI , and defect lifecycle in
Jira .
Familiarity with
MongoDB, Elasticsearch, SQL ,
NoSQL stores
(Redis/DynamoDB), and modern frontend tooling (e.g. Webpack/vite, npm/yarn).
Knowledge of
video streaming
and
eCDN
technologies.
Tools & Tech You'll Use TypeScript/JavaScript • REST APIs • node.js • Angular • HTML5/CSS3 • C# • Jira/Confluence • OpenAPI • MongoDB/Elasticsearch/SQLite • Windows/macOS/Linux • Git/CI/CD pipelines.
Why Vbrick
Casual and flexible environment to encourage creativity and collaboration
Flexible hours and 4 weeks of PTO to enjoy life!
Competitive compensation, annual bonus program and generous benefits
We want all our employees to be a shareholder. We offer stock options for all employees.
Equal Opportunity Vbrick is an equal‑opportunity employer committed to building an inclusive team. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

United States

Sprachkenntnisse

English

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