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Canon U.S.A., Inc.
Technical Operations Senior SpecialistCanon U.S.A., Inc. • Manhattan, New York, United States
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Canon U.S.A., Inc.

Technical Operations Senior Specialist

Canon U.S.A., Inc.
  • US
    Manhattan, New York, United States
  • US
    Manhattan, New York, United States
Jetzt Bewerben

Über

Technical Operations Senior Specialist US-NY-New York Job ID: 33991 Type: Full-Time # of Openings: 1 Category: Office Services NY - NY-NYC Health-MS About the Role Responsible for medium to complex application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel. Your Impact - Establishes and manages relationships with all appropriate client IT administrators and personnel. - Establishes and maintains a thorough knowledge of the client's networking environment. - Maintains up-to-date knowledge of all solutions deployed within the client's environment. - Responsible for regular application administration for fleet management, output management and scanning software solutions. - Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment. - Alerts Canon team of potential impact to timeline immediately. - Performs all technical support and issue resolution activities. - Communicates chronic technology issues with Client, Canon Account Team. - Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies. - Ensures technical deadlines are met, works with project team to manage customer expectations. - Leads technical projects, chairs technical meetings, and ensures project success through project management. - Coordinates kick-off meetings. - Establishes and maintains relationship with customer's IT management team. - Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP. Customer Service - Consistently applies core customer service excellence approaches. - Provides unexpected service/value to customers whenever possible (looks for opportunities). - Consistently generates healthy customer service relationships representing Canon. - Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements. - Contributes regularly to customer information database including issue resolution. About You: The Skills
  • Manhattan, New York, United States

Sprachkenntnisse

  • English
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