Customer Care Manager

Are you ready to take your career to the next level? We are looking for a passionate and driven Customer Care Manager to lead our UK & Ireland Customer Care and Project Delivery teams from our vibrant Wimbledon office . This is a full-time, permanent position where you will play a crucial role in ensuring exceptional customer experiences and operational excellence.

As the Customer Care Manager, you will be at the heart of our operations, overseeing the entire order-to-delivery lifecycle. Your leadership will directly impact the commercial performance of our UK Applied business. Here’s what you’ll be doing:

• Lead, Coach, and Develop: Inspire and guide the Customer Care and Project Delivery teams to achieve excellence.
• Customer Orders & Enquiries: Ensure all customer orders are handled accurately and promptly.
• Project Delivery Oversight: Provide leadership to ensure seamless execution from order intake to final delivery.
• Collaboration: Work closely with logistics teams and local partners to enhance service delivery.
• Dispute Resolution: Partner with Finance and Sales Managers to resolve invoice disputes effectively.
• Sales Backlog Management: Own and maintain the accuracy of the UK Applied sales backlog.
• Process Improvement: Review and enhance customer care and delivery processes for better efficiency.

To thrive in this role, you should have:

• Experience: Proven background in customer care, order-to-cash, or project delivery leadership within a technical or manufacturing environment (HVAC preferred).
• Team Leadership: Demonstrated ability to lead and develop multi-disciplinary teams.
• Process Knowledge: Strong understanding of order-to-delivery and order-to-cash processes.
• Delivery Management: Proven ability to manage On-Time Delivery (OTD) performance and mitigate risks.
• Communication Skills: Excellent communicator, confident in handling escalations and complex situations.
• Organizational Skills: Strong prioritization and decision-making skills in a fast-paced environment.

At Carrier, we believe in rewarding our team members. Here’s what you can expect:

• Competitive Salary: Enjoy a competitive base salary.
• Bonus Scheme: Participate in a generous bonus scheme paid quarterly.
• Time Off: 25 days of holiday plus bank holidays, with a holiday purchase scheme available.
• Pension Scheme: Secure your future with our company pension scheme.
• Career Progression: We love to nurture talent from within and will support you in achieving your long-term career aspirations.

Carrier is the world leader in high-technology heating, air-conditioning, and refrigeration solutions. With over 100 years of innovation, we are committed to making the world a better place to live, work, and play. We are consistently ranked among the world’s most respected companies and are pioneers in social responsibility.

If you’re ready to make a difference and grow your career with us, we can’t wait to hear from you!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.