Customer Care Administrator

Location: Wimbledon Office

Contract Type: Full-time, Permanent

Are you ready to make a difference in customer care? As a Customer Care Administrator , you will be the heartbeat of our Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. This is your chance to shine as the primary post-sale contact, ensuring smooth order processing and exceptional customer experiences!

In this dynamic position, you will:

• Manage the complete Order-to-Cash process from order receipt to delivery and invoicing.
• Accurately enter, maintain, and update customer orders in our system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers.
• Support complex orders that go beyond standard shipments.
• Act as the main point of contact for customers post-sale, ensuring clear and proactive communication.
• Handle customer queries related to orders, delivery, documentation, and invoicing.
• Coordinate and resolve service, delivery, and operational issues raised by customers.
• Be the initial contact for post-sale inquiries regarding warranty, quality, technical issues, or breakdowns.

To thrive in this role, you should have:

• Experience in customer care, order processing, or operations within a technical, manufacturing, or project-based environment.
• Familiarity with ERP systems (SAP S/4HANA or similar preferred).
• The ability to manage multiple priorities in a fast-paced environment.
• A strong customer focus with a proactive, solutions-oriented mindset.
• Excellent collaboration and team integration skills.
• Strong IT skills, including proficiency in MS Office.

At Carrier, we believe in rewarding our team members. Here’s what you can expect:

• Competitive base salary.
• Up to £5,000 bonus (paid quarterly).
• 25 Days Holiday + bank holidays.
• Holiday purchase scheme.
• Company pension scheme.
• Career progression opportunities – we love to nurture talent from within!

Carrier is the world leader in high-technology heating, air-conditioning, and refrigeration solutions. With over 100 years of proven innovation, we are dedicated to solving global challenges and driving new industries. Our mission is to be the first choice for heating, air-conditioning, and refrigeration solutions worldwide, making the world a better place to live, work, and play.

We are consistently ranked among the world’s most respected companies and are pioneers in social responsibility, caring for both the environment and our people.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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