Technician, Customer Service

Welcome to Viessmann, a global leader in sustainable climate and energy solutions! We are dedicated to creating living spaces for future generations. As part of the Carrier group, we blend innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. Our comprehensive portfolio includes heating, cooling, ventilation, and energy systems, serving residential, commercial, and industrial markets worldwide. Join us as we shape the future of energy efficiency through smart, integrated solutions!

Are you ready to take the lead? In this exciting role, you will manage and develop our Pre-Sales team, transforming it into a central and trusted point of contact across the business. You’ll oversee day-to-day customer service activities, ensuring that customer queries, service or billing inquiries are resolved efficiently, while maintaining accurate handling of customer information and product specifications.

• Lead and Inspire: Manage the Pre-Sales team to deliver outstanding customer support.

• Mentor Future Leaders: Develop apprentices within the team and support their professional growth.

• Enhance Skills: Oversee team skills development and coordinate training initiatives.

• Manage Government Schemes: Oversee MCS umbrella and other relevant programs.

• Innovate: Support the introduction of new equipment into our product portfolio.

• Design Solutions: Assist in the design and sale of equipment for both small and large-scale projects.

• Provide Support: Offer assistance across domestic and commercial heating product lines.

• Ensure Accuracy: Maintain accurate handling of customer data, billing information, and product specifications.

• Experience: Background in customer service and/or pre-sales support.

• Leadership: Previous team leadership or supervisory experience.

• Communication Skills: Strong organizational and communication abilities.

• Customer-Centric: Ability to work with structured processes while keeping the customer at the forefront.

• Interest in Technical Products: Experience in heating or related sectors is desirable.

• IT Skills: Proficient in relevant software and tools.

• People Skills: Strong interpersonal abilities.

• Time Management: Excellent organizational skills.

• Communication and Presentation: Ability to convey information effectively.

• Understanding of Government Schemes: An advantage, but full training will be provided.

• Knowledge of ASHPs: An advantage, but full training will be provided.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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