HVAC Technical Solutions Engineer

Location: Wimbledon office / Hybrid

Contract Type: Full-time, Permanent

Are you ready to take your career to the next level? As a Technical Solutions Engineer , you will play a pivotal role in our Data Centre Sales and Project Management teams. You’ll be the go-to person for managing the post-order process and providing essential technical support. Your expertise will ensure smooth order processing, effective coordination with Carrier factories and third-party suppliers, and proactive communication with our valued customers throughout the delivery lifecycle.

This role is crucial for the commercial success of our UK&I Data Centre business unit. You will manage the order-to-delivery lifecycle, support effective cash collection, and provide accurate sales forecasts. You’ll also serve as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership.

In this dynamic role, you will connect customers directly to Carrier’s UK&I Data Centre team, supporting both standard and complex orders. Your responsibilities will include:

• Assisting the Sales team with customer inquiries and tender bids.
• Engaging directly with clients, consultants, and designers to produce detailed and accurate selections.
• Managing the end-to-end post-order process from order receipt through to delivery.
• Overseeing the review and approval of Technical Submittals with the Project Management team.
• Acting as the main point of contact for customers post-sale, ensuring clear and proactive communication.
• Supporting the Project Delivery Team for seamless execution from order intake to final delivery.

To thrive in this role, you should possess:

• Proven experience in a technical sales or project delivery role, particularly in HVAC or building services.
• Experience supporting multi-disciplinary teams, including customer care, sales, and project delivery.
• A strong understanding of tender inquiries, product selections, technical submittals, and the post-order handover process.
• Excellent stakeholder management skills, with the ability to influence across functions in a matrix organization.
• Outstanding communication skills, capable of handling escalations and complex customer situations.
• Strong organizational and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.

At Carrier, we believe in rewarding our team members. Here’s what you can expect:

• Competitive base salary.
• 15% bonus (paid quarterly).
• 25 Days Holiday + bank holidays.
• Holiday purchase scheme.
• Company pension scheme.
• Career progression opportunities – we love to nurture talent from within and will work with you to achieve your long-term career aspirations.

Carrier is the world’s leader in high-technology heating, air-conditioning, and refrigeration solutions. With over 100 years of proven innovation, we solve problems on a global scale and drive new industries. Our mission is to be the first choice for heating, air-conditioning, and refrigeration solutions worldwide. We strive to make the world a better place to live, work, and play, and we are consistently ranked among the world’s most respected companies, committed to social responsibility and environmental stewardship.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation