Service Project ManagerAir Treatment Corporation • San Jose, Arizona, United States

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Service Project Manager

Air Treatment Corporation

San Jose, Arizona, United States

San Jose, Arizona, United States

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Description: Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to our team members. Job Summary : The Service Project Manager plays a pivotal role in ensuring high levels of customer satisfaction, managing service intake, quoting, financial oversight, and the successful completion of service jobs. You will maintain existing processes while introducing strategies to handle new workloads, all while focusing on delivering exceptional customer service. Requirements: Project Management : Manage the scheduling of service requests to ensure timely quoting and execution. Oversee the daily distribution of Xoi scopes. Coordinate all internal startup scheduling as part of project duties. Monitor project budgets, including forecasting, tracking and reporting expenditures. Attend budget meetings capturing commission escalations and how they impact the business and overall deliverables. Communicate regularly with customers providing updates on ordering, scheduling, and job close-out, while capturing parts orders for all quoted scopes. Field Work Order/Job Completion : Ensure HVAC service jobs are completed to a high standard, maintaining a focus on both quality, safety and customer satisfaction. Collaborate with field technicians to support job execution and address on-site needs. Oversee daily financial management of service projects, including independent quoted work. Co-manage technician schedules to ensure optimal resource allocation and productivity. While supporting technicians training and development for growth. Conduct job walks and crane bid walks to collect critical information for successful, profitable job execution. Process Management : Lead existing processes while implementing new workload distribution strategies. Knowledge of quality assurance and process improvement techniques ensuring cross- functional collaboration. Review technical documents to ensure they are accurate and compliant with industry standards. Approving daily work reports for accuracy. Streamline the purchase order approval process with appropriate cross-functional teams. Customer Satisfaction

San Jose, Arizona, United States

Sprachkenntnisse

English

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