Technician, Customer Service
Carrier
- Hadley, England, United Kingdom
- Hadley, England, United Kingdom
Über
Role Overview In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
Leading and managing the Pre-Sales team to deliver outstanding customer support
Developing apprentices within the team and supporting their professional growth
Overseeing team skills development and coordinating training initiatives
Managing government schemes, including MCS umbrella and other relevant programmes
Supporting the introduction of new equipment into the product portfolio
Assisting in the design and sale of equipment for both small and large-scale projects
Providing support across domestic and commercial heating product lines
Ensuring accurate handling of customer data, billing information, and product specifications
What We’re Looking For
Experience in customer service and/or pre-sales support
Previous team leadership or supervisory experience
Strong organisational and communication skills
Ability to work with structured processes while maintaining a customer-centric approach
Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements:
IT Skills
People skills
Time management skills
Communication and presentation skills
An understanding of government schemes an advantage but full training will be given.
An understanding of ASHP's an advantage but full training will be given
Carrier is An Equal
Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Sprachkenntnisse
- English
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