Über
The Inside Sales Manager, Engineered Solutions leads a team of inside sales and order management professionals responsible for both the quoting and order entry processes for engineered solutions, ensuring a seamless transition from opportunity to execution. This role oversees the development of accurate, competitive quotes through close cross-functional collaboration with Product Management and Engineering and ensures customer requirements are fully defined prior to order release. The Inside Sales Manager serves as the central coordination point between Sales, Engineering, Operations, Supply Chain, and Customer Support to ensure orders are processed correctly and delivered on time. This role is both a people leader and a process owner, driving operational excellence, customer satisfaction, and continuous improvement. Key Responsibilities
Team Leadership & Development Lead, coach, and develop a team of inside sales and order entry professionals to deliver high levels of accuracy, responsiveness, and customer service Set clear performance expectations and hold team members accountable to quality, productivity, and service-level targets Conduct regular performance reviews, provide ongoing feedback, and support professional development Foster a collaborative, customer-focused team culture aligned with company values Order Management & Execution Oversee order entry for engineered solutions, ensuring accuracy of configurations, pricing, lead times, and contractual requirements Serve as escalation point for complex or high-risk orders requiring cross-functional coordination or exception handling Ensure orders are released cleanly and on time to Engineering, Operations, and Supply Chain Monitor order status from entry through shipment, proactively addressing risks to on-time delivery Cross-Functional Coordination Act as the primary liaison between Inside Sales and support functions including Engineering, Manufacturing, Supply Chain, Quality, and Logistics Facilitate effective handoffs and communication to ensure customer requirements are clearly understood and executed Partner with Outside Sales, Sales Management, and Product Management to align customer expectations with operational capabilities Customer Experience Ensure timely and professional communication with customers regarding order status, changes, and delivery commitments Support resolution of customer issues related to order accuracy, lead times, and delivery performance Drive a proactive, solutions-oriented approach to customer challenges Process Improvement & Metrics Establish and track key performance indicators (KPIs) such as order accuracy, cycle time, backlog health, and on-time delivery Identify process gaps and lead continuous improvement initiatives to enhance efficiency, scalability, and customer satisfaction Support system and process enhancements related to CRM, ERP, and order management workflows Required Education & Experience
Years of Experience: 5-7 Years Inside Sales, Order Management, or Sales Operations, preferably in an engineered-to-order or industrial environment 2+ years of people management experience with direct reports Strong understanding of order-to-cash processes and cross-functional workflows Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment Preferred Education & Experience
Education Level: Bachelor's Degree Years of Experience: 8-11 Years Experience supporting engineered or configurable products Familiarity with ERP and CRM systems Background working closely with Engineering, Manufacturing, or Supply Chain teams Spans of Control
Does this role Manage Southwire Team Members: Yes Number of Direct Reports: 5-10 Travel
Travel: None Physical Requirements
Moving: 5% Standing: 5% Sitting: 90% Working Conditions
Office Equipment
Computer/Keyboard Competencies
Attracts Top Talent Communicates Effectively Courage Decision Quality Drives Results Financial Acumen
Skills
Public Relations Revenue Management Negotiation Analytical Skills Forecasting Influencing Skills Lead Generation Accountability Customer Relationship Management Market Research
Benefits We Offer: 401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Sprachkenntnisse
- English
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