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Über
The Applications Support Analyst is a member of the Corporate Information Systems team and provides functional and technical support for enterprise applications used across hospital clinical, revenue cycle, business & finance, and administrative departments. This role is responsible for the support, maintenance, configuration, enhancement, and training of integrated RCM, finance, and other application solutions that interface with the organization's EHR system (WellSky Specialty Care for Behavioral Health) and other related platforms. These include Referral Management, Scheduling, Billing, AR, HIM, UM, AP, GL, as well as other relevant software. The analyst works closely with hospital staff and leadership, corporate operations, IT teams, and third-party vendors to troubleshoot issues, fulfill enhancement requests, and ensure applications align with organizational workflows and strategic initiatives. The role requires strong analytical skills, the ability to evaluate system and process impacts, and the capacity to clearly communicate solutions and options to stakeholders and end users. This is a remote position, requiring the analyst to maintain a suitable home work environment during defined working hours. Infrequent travel to hospital sites may be required. Position Responsibilities: Works closely with facility and corporate leadership, operational stakeholders, and vendor service teams to support and maintain enterprise applications in alignment with organizational workflows and priorities Performs independent analysis of application issues, evaluates root causes, and determines appropriate resolutions or coordinates escalation with internal teams or vendors Proactively identifies opportunities to configure or optimize application settings to resolve issues, improve workflows, and enhance end-user experience Evaluates software updates, patches, and new releases; identifies impacted stakeholders and coordinates communication and change management efforts Collaborates with cross-functional teams (clinical, operational, technical, and business subject matter experts) to gather requirements and support application enhancements, integrations, and special projects Maintains accurate and up-to-date documentation of issues, resolutions, configurations, and projects within the help desk or ticketing system Takes ownership of assigned issues and projects, researching solutions and making informed recommendations Demonstrates initiative and the ability to work independently while managing multiple priorities effectively Performs other duties as assigned
Sprachkenntnisse
- English
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