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Clinic Operations Manager
GUT Centre
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
About Us
The Gut Centre is a new, state-of-the-art gastroenterology and endoscopic care clinic launching in Toronto. Our mission is to provide exceptional, patient-centered GI care through safe, efficient, and modern clinical practices. As we prepare to open, we are recruiting a skilled and dedicated
Clinic Operations Manager to lead our operational and administrative functions.
Position Overview
The Clinic Operations Manager is responsible for overseeing day-to-day clinic operations, managing a multidisciplinary team, and ensuring that clinical, administrative, and technical processes run smoothly. This position plays a central role in staffing, patient flow, compliance, equipment management, technology adoption, and financial coordination.
Experience in gastroenterology or endoscopic services is considered an asset, but not a requirement. Strong leadership and healthcare operations experience are essential.
Key Responsibilities
Leadership & Human Resources
Recruit, onboard, schedule, and supervise nursing, administrative, and environmental services staff.
Provide coaching, development, performance reviews, and ongoing team support.
Maintain staffing coverage to support safe and efficient daily clinic operations.
Promote a professional, collaborative, and patient-focused team culture.
Operational Management
Oversee daily clinic workflow, ensuring efficient patient flow and timely coordination of endoscopy and clinic appointments.
Ensure clinic operations align with safety, infection prevention, and regulatory standards.
Develop, implement, and maintain clinic policies, procedures, and standard operating protocols.
Identify and resolve operational challenges through continuous improvement initiatives.
Equipment, Inventory & Facilities
Ensure all medical equipment, devices, and scopes are maintained, serviced, and compliant with regulatory and manufacturer standards.
Monitor consumables, supplies, medications, and operational inventory to ensure adequate stock at all times.
Manage procurement and ordering processes to maintain up-to-date, safe, and cost-effective supplies.
Billing & Financial Coordination
Oversee billing processes, including OHIP submissions, insurance claims, and private billing.
Ensure all procedural data is accurate, timely, and compliant with Ministry of Health requirements.
Coordinate with accounting and external partners to support financial reporting and clinic budgeting.
Technology, EMR & Digital Workflow
Manage appointment scheduling, patient records, and workflow optimization through clinic EMR systems.
Support integration and troubleshooting of digital tools, scheduling platforms, and operational software.
Leverage advanced technologies to enhance patient experience, improve workflow efficiency, and support data-driven clinic management.
Qualifications
Minimum 3 years of experience in healthcare operations, clinic management, or similar leadership roles.
Experience supervising clinical or administrative teams in a healthcare or dental setting.
Familiarity with gastroenterology or endoscopic services is an asset.
Strong understanding of EMR systems, digital scheduling tools, and healthcare technology.
Knowledge of OHIP billing, Ministry of Health data requirements, and clinic financial processes.
Excellent organizational, communication, and problem-solving skills.
What We Offer
Competitive compensation and benefits.
Opportunity to build and shape a new clinic from the ground up.
Collaborative leadership environment with physicians and healthcare professionals.
A role with meaningful impact on patient care, workflow efficiency, and clinic culture.
Sprachkenntnisse
- English
Hinweis für Nutzer
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