Project Coordinator

About the role

We're looking for a highly organized and client-focused Project Coordinator to join our Customer Success team for a 12-18 month maternity leave coverage.

In this role, you'll manage client projects from post-sale through implementation, Go-Live, and final delivery. You'll serve as the bridge between our clients and internal teams — ensuring projects stay on schedule, within scope and budget, and aligned with expectations.

If you thrive in a fast-paced, collaborative environment and enjoy keeping moving pieces aligned, this role is for you.

What you'll do

Project Delivery

• Manage projects from close of sale through Go-Live and final close-out
• Coordinate data collection activities and client timelines
• Lead remote and in-person project meetings
• Track milestones and ensure deliverables are met
• Maintain accurate documentation within project management systems

Budget & Scope Oversight

• Monitor project budgets and financial tracking
• Identify scope changes and prepare change orders
• Lead budget reconciliation discussions
• Support invoice preparation and billing coordination

Client Success

• Serve as the primary point of contact for assigned clients
• Communicate project updates and collection schedules
• Demonstrate platform outputs and results
• Proactively manage expectations and drive high customer satisfaction

Cross-Functional Collaboration

• Partner with Sales, Product, Marketing, Operations, and Finance
• Identify process improvement opportunities
• Support marketing and customer communication initiatives when needed

Qualifications

• 5 years of experience in project coordination, customer success, or account management
• Strong budget tracking and reconciliation experience
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple projects simultaneously
• Comfort leading client-facing meetings
• Experience in SaaS, GIS, infrastructure, engineering, or municipal environments is an asset
• Familiarity with project management and CRM tools (e.g., Asana or similar)

What We're Looking For

• A client-first mindset
• Strong accountability and follow-through
• Clear internal communicator
• Comfortable working in a collaborative, interdisciplinary team