IDC Support Technician

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Responsibilities :

• Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time
• Liaise with the IT helpdesk, IDC Team and operations as required
• Manage IDC support mailbox, tickets and then all cases in our different systems
• Ensure correct processes and documentation are followed by the IDC
• Remedy situations during working hours or after, when necessary;
• Other IDC duties as assigned from time to time
Qualifications:

• High school diploma or GED minimum;
• Prior related support experience preferred;
• Skilled in use of personal computers and software applications (Technology-savvy)
• A positive, enthusiastic attitude, with strong people skills
• Proven customer service experience and passion for helping others
• Strong service-oriented mentality with the ability to actively listen and troubleshoot
• Ability to learn new systems quickly
• Excellent Interpersonal, organizational, problem solving and administrative skill
• Bilingual (French and English) - written/spoken
• Must be available 40 hours/week - Sunday through Thursday
 

Why Join Us? 

At Intelcom | Dragonfly , you'll thrive in a flexible and stimulating environment, surrounded by passionate talent. You'll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Care & Well‑Being Activities

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.