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SLED Account Specialist
Softchoice
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
The Impact You Will Have
As a SLED Account Specialist, you'll be the trusted advisor and go-to resource for our public sector clients, ensuring they achieve maximum value from their partnership with Softchoice and WWT. In this role, you'll deliver exceptional customer experiences while building strong, lasting relationships with key stakeholders such as IT Managers and Procurement leaders. You'll own the end-to-end client journey—from onboarding and support to retention and growth—acting as the primary point of contact for your assigned accounts. Your mission is to drive customer success through proactive engagement, strategic problem-solving, and world-class service, ensuring every interaction strengthens loyalty and satisfaction.
As part of our high-impact inbound team, you'll focus on supporting organizations with fewer than 500 employees, helping them navigate technology challenges and unlock new opportunities. This is your chance to make a measurable difference in the public sector by empowering clients to achieve their goals.
This role is hybrid with the expectation of working in the Toronto office once a week.
What You'll Do
Respond to incoming client calls and purchase requests from SLED customers with fewer than 500 employees
Follow up and close transactional renewals
Create and manage opportunities in Salesforce
Follow up on quoted products and services
Collaborate with vendors to secure best pricing and product availability.
Execute on selling under Public Sector procurement contracts
Setting clients up on the portal
Drive web adoption on every call assisting clients to place orders on the portal through "Web-Walk through DEMO" and the Procurement POV.
Attend trainings and learn/keep up with new products and technologies in order properly support client requests.
Drive customer experience (CX) scores up though "legendary customer service".
What You'll Bring To The Table
1+ years of B2C/B2B sales or customer support experience
College or University degree
Salesforce experience an asset
Public Sector/SLED experience an asset
Compensation
Corporate/Pay Mix: A reasonable estimate of the current base pay range for this position in Ontario is $54,000 – $68,000.
Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.
Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:
Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
Additional Perks: Employee Discount Program
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You'll Love Working Here
The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal Opportunity Employment
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.
Our Commitment To Your Experience
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 7267
EoE/M/F/Vet/Disability
Sprachkenntnisse
- English
Hinweis für Nutzer
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