Dieses Stellenangebot ist nicht mehr verfügbar
Customer Experience Team Leader
Steel & Tube Holdings Ltd
- Ontario, Canada
- Ontario, Canada
Über
Posted: 25/02/2026
Closing Date: 25/03/2026
Job Type: Permanent - Full Time
Location: 65 Seymour Street Hornby Christchurch 8042
Job Category: Customer Service
Do you thrive in a fast-paced environment where great coaching, conversation quality, and a sales-positive mindset truly matter?
If so, we want to meet you.
About The Role
Steel & Tube, a proud New Zealand company with over 70 years of history as one of the country's leading providers of steel solutions, is seeking an experienced people leader for our Roofing division in Christchurch.
You'll lead a team of Customer Experience Consultants, shaping a high-performance culture that puts customers first while driving sales growth and exceptional service. This hands-on leadership role combines strategic oversight with day-to-day coaching, empowering your team to handle complex roofing queries, deliver 'right product, right place, right time' outcomes, and contribute to national growth in sectors like infrastructure, commercial, and rural projects.
You'll champion our 'One Company' culture, foster seamless collaboration across sales, operations, and branches, and play a key role in cultural shift: elevating conversation quality, customer satisfaction, and a genuine sales-positive approach without ever losing sight of what exceptional customer experience looks like.
What You'll Lead
Creating an environment where agents feel confident, supported, and motivated to perform at their best
Driving a culture shift that elevates conversation quality, customer satisfaction, and team morale
Coaching with purpose—helping people understand the why, not just the what, to build capability and confidence
Encouraging high-performance mindsets, celebrating wins (big and small), and recognising contributions
Supporting a sales-positive culture while ensuring customers remain at the heart of every interaction
Overseeing daily coordination to meet SLAs, analysing performance metrics (e.g., uninvoiced orders, margins), and driving process improvements
Partnering with Account and Area Managers to uncover growth opportunities, resolve sales barriers, and promote our diverse roofing product range
Championing safety, compliance, and continuous training in technical, product, and safety areas
What You Bring
Proven leadership experience, ideally within sales, customer service, contact centre, or related high-performing team environments
Strong coaching capability with a genuine passion for developing people and building capability
Ability to influence, inspire, and lead cultural change in a collaborative setting
A growth mindset with energy, resilience, and a drive to deliver measurable results
Deep commitment to creating exceptional customer experiences
Industry knowledge (roofing, steel, building, or construction sectors) is highly valued; supervisory or leadership experience in similar fields will stand out
Excellent communication, analytical skills, problem-solving, and stakeholder engagement
Familiarity with systems like Microsoft AX (or similar) is advantageous
Why You'll Love This Opportunity
A chance to make a real impact on people, culture, customer outcomes, and business growth
A supportive leadership team with an appetite for innovation, improvement, and fresh ideas
Growth and development opportunities in an evolving, national organisation
A workplace that values authenticity, collaboration, celebration of success, and work-life balance
Be part of Steel & Tube's national network, contributing to iconic NZ projects from the ground up
Ready to lead with purpose, ignite a high-performing team, and elevate roofing customer experiences across New Zealand?
Apply now, and join us at Steel & Tube where we make life easier for our customers, together
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.