Product Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

WebRezPro, part of the Fullsteam organization, is a property management system (cloud-based software) used by the hospitality industry in more than 40 countries. Our product support department is looking for a dynamic entry-level Product Support Specialist to help our clients navigate our software via phone, email and screen sharing.

Qualifications include amazing client experience skills, ability to work from home, a general aptitude with computers and the internet, as well as a knack for learning new software programs. Hospitality experience is a plus. This is a full-time, work-from-home position with opportunities for growth.

Responsibilities and Duties:

• Provide support and guidance to our clients via email, phone and screen sharing
• Maintain current knowledge of WebRezPro software
• Use Zendesk to process customer support tickets
• Work with Programming and Sales Departments to ensure client satisfaction
• Perform internal processes such as going-live checklists, setting alarms and recording customers service notes

Skills and Competencies:

• Strong knowledge of hardware, software, networking, and computer systems.
• Prior technical support experience is preferred.
• Hospitality experience is beneficial

Experience and Education Requirements:

• Critical thinker
• Ability to prioritize and multitask
• Ability to work as a team player while working remotely
• Tourism/hotel experience is an asset

Salary range: CAD$38,784 to CAD$48,480.

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
•  Medical
•  Extended Health and LTD plan
•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account
•  Flexible paid time off

This posting is for an existing vacancy and will remain open until filled.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.