Product Manager, SSO

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

Comfortable with working with remote teams based in both Montreal and Toronto.

Here's why we should work together:

Our digital teams' values - collaboration, learning, and continuous improvement - embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.

Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.

Perks you can look forward to:

• Flexible work schedules, allowing you to prioritize yourself, your family and your work.

• Work from home opportunities.

• Competitive total rewards package.

• Opportunities to work with cutting edge technology.

• Opportunities for continued learning and professional development.

• Opportunities to become a member of our Employee Resource Groups.

• Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent.

• A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.

• A supportive management team committed to upholding the highest standards of diversity and inclusivity.

• An environment which favors experimentation and an iterative approach in order to achieve the highest form of technical innovation.

The impact you will make:

• What does success look like in the first 12-18 months in this role? Your mission will be to lead the product team in deprecating a foundational access management platform while also setting goalposts aimed at building and enriching a best in class authentication experience for CBC/Radio-Canada audiences.

How you will do this:

• You will play an active role in CBC/Radio-Canada's digital evolution of an SSO product and ensure that our audience members have a seamless experience across all digital products.

• You will deeply understand our customers' problems, business needs, and competitive marketplace to contribute meaningfully to the strategic roadmap.

• You will take ownership of the product, driving the technical strategy and alignment across multiple product teams and their strategic roadmaps.

• You will lead and complete efforts in understanding customer needs, defining epics, user stories, business/technical requirements.

• You will collaborate closely with Software Architects, developers, UX leads, marketing and other cross functional teams to define product needs to create a great customer experience by owning and managing the backlog, setting sprint goals

• You will work across both English and French business lines, understanding where needs align, and how to prioritize all requirements to support overarching business objectives. This will require a high degree of emotional intelligence, understanding the differences between the operations of the two business lines, and catering to those differences.

• You will work on an SSO product and its features that will effectively utilize the federated data across our systems to create an enriched understanding of our target audience.

• You will enhance account creation and user authentication (Single Sign-On Experience) to enrich the user experience through data analysis, identification of best practices.

• You will contribute to define and refine the strategy and select the tools to enable customer identity, access management, and community engagement

• You will lean on audience member behaviors and expectations to develop a personalized experience.

• You will combine audience member and product strategy demands to create a differentiated and relevant authentication experience for the CBC / Radio-Canada audience.

• You will be responsible for creating a roadmap aligned with our technological ecosystem, listening to the business needs of the business and explaining technology choices to the broader CBC / Radio-Canada.

• You will maintain close collaboration with the web and mobile application development and business intelligence teams.

• You will be an influencer in the future of building CBC/Radio-Canada's core infrastructure.

• You will guide the team to understand how member data can be utilized to enable better personalization of our digital products.

• You will act on behalf of our target audience in establishing and following best practices to manage data security and privacy so that we maintain the trust of Canadians.

• You will nurture a culture of collaboration, learning and creativity.

• You will bring support to the work of a cross-functional team providing mentorship and direction.

What you could bring to our team:

• University degree in Computer Science or Software Engineering.

• Five (5) years of experience in digital product management as Product Owner, Product Manager, Seasoned Developer, Architect or Technical Business Analyst.

• Hands-on experience working with customer identity and access management technologies, databases and data integration.

• Understanding of:

• SSO and CIAM technologies,

• Schema design and how to create a unified schema across federated data sources,

• APIs - how they send and receive data.

• Data security and privacy,

• Personalization.

• Good understanding of the Agile methodology for digital product development.

Good experience in:

• Build / measure / learn development cycle.

• Evolving a service into a platform that can be utilized by multiple products with minimal dependencies.

• Prioritization skills and the ability to adapt to a large number of varied projects in a fast-paced work environment.

• Strong stakeholder management skills – including the ability to influence stakeholders across organizations and borders.

• Strong communications skills – you can summarize and express complex requirements in an accessible and precise manner.

• Ability to navigate ambiguous situations, gather data, build intuition and develop strategy.

• Ability to manage a team and keep them motivated.

• Strategic thinker and an idea-generator

• Bilingualism (English and French) spoken and written, or at minimum an ability to work within a bilingual team.

Available to travel at least once a month in either one of these two cities.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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