Quality Manager

At TTI, people come for the opportunity and stay for the culture

Job Description:

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it's at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we're a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you're starting out or bringing years of experience, we support your growth. Here, you'll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it's where careers accelerate, and potential is unlocked.

Position Description

Manager is responsible for representing Milwaukee Tool interests, ensuring expected levels of Quality are maintained internally in a 3PL environment as well as external customer satisfaction is satisfied in line with Milwaukee Tool goals.  This position will assist and organize possible Milwaukee Tool rework or repairs executed locally.   

What You Will Do

• Educate and train others on quality principles. Provide guidance and assistance to the 3PL team, staff brought in to support activities as well as MET employees.

• Requires demonstrated technical leadership ability in working with engineers, departments, vendors, distributors/end users, sister companies, various private and governmental agencies.  

• Plan objectives and activities towards achieving the results documented in the Company's vision, mission goals, objectives and contracts while coordinating with the 3PL leadership.

• Demonstrate Milwaukee's Culture Expectations – Never Settle Always Improving, Speed Agility Urgency, Candid, Obsessed, Empowered Leaders, One Team Mentality  

• Assist with the development and revision of Quality Policies, Quality Procedures, Quality System Instructions, Engineering Standards and Work Instructions that govern the operations of Quality related activities, reworks or repair activities.

• Coordinate and lead Milwaukee Tool resources or external staffing to complete AQL reviews, shipping samples, sorting, reworks or repairs that are outside of the 3PL scope.

• Coordinate with onsite 3PL leadership establishing a solid working partnership and regular performance reviews.

• Monitor site metrics and KPI's engaging with the local team to address any areas on under performance.

• Perform reviews of the Quality system and effectiveness of corrective actions (SCAR's)

• Coordinate systemic Quality holds and physical quarantine in MRB area as needed.

• Consult with managers and department heads on how and where to focus improvement efforts and aid in obtaining the resources and/or training required. 

• Follow and participate in all safety procedures / initiatives  

• Performs other duties as assigned. 

What You Will Bring

• 5 years of experience or equivalent education in the specific area 

• Prior Quality experience in a DC environment 

• Strong Communications skills 

• Solid knowledge of statistics 

• Strong problem-solving skills 

• Working knowledge to include: 8D, CAPA, A3, Fishbone, 5 why, process controls 

• Six Sigma 

• Understanding ISO Quality Management Systems standard 

• Strong project management experience using a variety of quality tools 

What You Will Benefit From

• Extensive health benefits, including vision and dental care

• Retirement Savings Plan with Employer Matching Contributions

• Competitive Base Salary ($90k to 105k), plus annual bonus

• Paid time off and employee discount programs

• Annual $500 Wellness Program allowance

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Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.